Consumer Loan Processor

Consumer Loan Processor.docx

POSITION DESCRIPTION

JOB TITLE: Consumer Loan Processor

GRADE LEVEL: VIII

DEPARTMENT: Consumer Lending

FLSA: Non-Exempt

Reports directly to: Consumer Lending & Asset Recovery Manager

Function: Performs administrative and clerical duties to process and document loans according to credit union policy and regulatory guidelines.

Duties and Responsibilities:

1. Must meet our service standards as evaluated by our internal and external members:

• I will greet you with a prompt, friendly welcome
• I will treat you with courtesy and respect
• I will offer you my undivided attention
• I will take ownership of situations and follow through
• I will provide accurate information and helpful solutions
• I will do all I can to improve your financial life
• I will thank you for your business

2. Explain loan programs to members, evaluating their needs and recommending loan options.

3. Process application and verify accuracy; conduct loan interviews with members.

4. Assist members and employees with problems or questions regarding lending services.

5. Complete loan documents and disburse loans.

6. Check documents for proper security interest, legal description, closing date and signatures

7. Provide clerical support for Home Equity Lending, Indirect Lending and Auto Draft Programs including updating loan data in the credit union’s computer systems.

8. Maintain a tracking system & procedures to monitor that the required documentation is received & maintained according to policies and procedures.

9. Perform quality control for loan closed at branches, e-signatures and Indirect Dealers.

10. Ensure that the documentation of credit union security interest is accurate and up to date.

11. Monitor and prepare releases and other paperwork for paid loans.

12. Assist members in filing Life, Disability and Gap Insurance Claims

13. Review and process mail, ensuring information and documents are properly processed and filed.

14. Handles gathering and reporting of HMDA Information to Government

15. Scan and maintain loan related documents in optical storage system

16. Order, Stock and maintain adequate supplies for the Lending Area

17. Performs additional duties as assigned.

Positions Specifications

Education: Undergraduate degree or equivalent.

Advanced course work in Lending Regulations and Policies

Experience: Five years to seven years experience in a processing capacity.

Some supervisory experience.

Skills: PC literate. Proficient in Word, Excel, Lending Software.

Excellent oral and written communication skills.

Ability to collect and analyze data.

Strong problem-solving/decision-making skills.