Assoc. Spclst , Technical Support

Job Description

We are a high-performing global team dedicated to assisting our colleagues in adopting new technology tools and integrating technological changes into their daily work. Our goal is to support our colleagues through transitions and help them embrace these changes. We prioritize a customer-centric approach and consistently strive to deliver the best possible user experience. Teamwork is essential to our success, and you will collaborate with colleagues from different geographical locations on a daily basis.

We are looking for an enthusiastic and motivated team member who is a self-starter, quick learner, and has a strong interest in technology.

In this role, you will be responsible for supporting, planning, managing, and executing communication plans globally. You will also participate in various projects to create an end-to-end user experience, including customer-focused awareness programs, communications, and marketing plans.

Responsibilities include:

• Assisting in creating and implementing marketing campaigns and communication strategies across various platforms, including social media, email newsletters, and website content for assigned projects and operations.
• Supporting the development of marketing materials, including videos, user guides, brochures, posters, and presentations, ensuring consistent messaging and branding.
• Meeting and communicating with stakeholders to understand and meet their requirements.
• Work with subject-matter experts to ensure quality and accuracy of communication content.
• Determine appropriate channels to share information with end-users.
• Continuously analyzing and challenge end-to-end processes, make recommendations, and apply enhancements.
• Champion and promote our team’s strategy with stakeholders and throughout the organization.
• Create and maintain working relationships with current and new regional stakeholders .
• Become an advanced user of Microsoft 365 and Windows 11 technologies.

Required Experience and Skills:

• Fluency in English reading/writing/ speaking.
• Strong presentation skills and an ability to communicate technical and non-technical topics to general user audience in a clear, concise manner.
• Proficiency in creating written, customer-focused communications; content editing and proofreading.
• Good knowledge of the Microsoft 365 suite – especially MS Teams, MS Office, including OneNote, OneDrive, SharePoint, etc.
• Demonstrated flexibility and the ability to manage multiple, concurrent projects in a timely and efficient manner.
• Creative and innovative thinking, proactive approach, sound organizational skills, and a good team player as well as individual contributor.
• Proven ability to learn new technologies.

Desired Experience and Skills:

• User knowledge of Microsoft 365 and Windows 11 technologies.
• Video making & editing experience with Photoshop or similar tools.
• Graphic design.
• Project management experience.

Education:

• HS Diploma

#MSJR

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US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

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U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

The Company is required to provide a reasonable estimate of the salary range for this job in certain states and cities within the United States. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.

Expected US salary range:

Available benefits include bonus eligibility, long term incentive if applicable, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. A summary of benefits is listed here.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Relocation:

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Travel Requirements:

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Job Posting End Date:

• A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
  

Requisition ID:R341347