Director, Human Resources, Global Talent Operations

Job DescriptionDirector, Global Talent OperationsThe Director of Global Talent Operations is responsible for understanding the strategy from the Global Talent Management Center of Expertise (COE) and operationalizing that strategy through resources supporting our company's talent management processes. This director leads a team of 3-5 employees and is responsible for the ongoing delivery of the talent programs that enable employee performance and growth. This position works closely with the Chief Talent Officer and the Talent Management team to execute the long-term strategic vision of accelerating our culture shift through a focus on our talent experience.Responsibilities include : Partner closely with the Global Talent Management Leadership Team to define center of excellence business needs and priorities aligned to the long-term strategic talent roadmap and ensure comprehensive delivery of solutions and strategies.Manage a global team responsible for the implementation, continuous improvement, and ongoing delivery of core enterprise talent processes and programs.Operationalize the enabling talent practices, including any performance management enhancements, assessment changes, talent growth framework, and 180 / 360 feedback processes.Deliver the suite of talent operations programs including but not limited to onboarding, offboarding / exits, opportunity marketplace gigs, performance management & year-end, talent review growth framework, and leadership assessments.Partner with organizational readiness on the development of key employee and manager communications to ensure clarity of key messages and actions.Provide oversight for the supplier relationships in talent management including those administering leadership 360 assessments and the US new hire welcome box program.Drive operational excellence by continuously evolving the global talent management delivery model including people, process, technology, and compliance.Continually evaluate opportunities to transition additional operational work into the Talent Operations team to best support the Center Of Excellence as new programs are implemented, and existing programs are optimized.This Director will develop new, and improve existing, service offerings and demonstrate a strong understanding of change management to successfully realize the intent and benefit of those services.Maintain relationships with key regional and divisional Human Resource Business Partners, business leaders, and labor stakeholders represented on our various talent networks.This leader will be expected to utilize analytics on a consistent basis to measure effectiveness of our talent management programs and delivery.Competencies : Business Acumen : Able to execute on a long-term vision based on a thorough understanding of Center Of Excellence intent as well as industry trends and best practices.Executive Presence : Ability to engage with business leaders and gain alignment or drive decision making on business strategy, goals, and business outcomes.Leadership : Demonstrated skill in applying approaches, tools, and techniques to gain the cooperation and support of others. Demonstrates an ability to lead by fostering collaborative relationships and iterating based on lessons learned. Strong team leader able to coach and develop talent within the team.Influencing : Advanced ability to partner, collaborate, and impact decisions at all levels, including executive leadership, within and outside the Human Resources organization.Communication : Demonstrated ability to communicate at all levels in a simple and concise manner.Innovation : Drive a culture of innovation and prudent risk tolerance; effectively leverage market intelligence to deploy leading practices.Results-orientation : A track record of establishing clear objectives and bringing multiple parties together to achieve key initiatives in a complex, unstructured and ambiguous business environment.Required Experience and Skills : Minimum of 8 years of experience in a Talent Management Center of Excellence, Human Resources Operations in support of Talent Management or an adjacent Center of Excellence, and / or Human Resources Business Partner role.Bachelor’s degree in business, HR, or a related discipline; Master’s degree a plus.Demonstrated capabilities in managing multiple stakeholders and delivering complex solutions.Previous experience managing large-scale, global programs and initiatives.Strong experience in program management.Demonstrated record and proven ability to lead a global team (blend of on-site and virtual locations).Preferred Experience and Skills : Previous experience managing the delivery of talent services and accountability for metrics / results, escalations, and service recovery.#J-18808-Ljbffr