What are the responsibilities and job description for the Assoc. Dir , Service Management position at Merck?
Job Description
Job Description
Our IT team operates as a business partner collaborating with our Company's Animal Health Technology Solutions business on ideas and developing innovative solutions that enable new capabilities. The Animal Health IT organization supports all IT Technologies, Platforms and Applications and is responsible for the overall Strategy and Governance for ongoing operations. The role of the Business Technology Partner is to be the Single Point of Contact (SPOC) and the primary connection for the Animal Health Technology Solutions business to simplify interactions with Information Technology (IT) and is responsible for deploying IT services and resources to meet the business needs in the region. The scope of this position includes responsibility for the NORAM and LATAM regions, with involvement and some oversite for global projects as well.
Primary Responsibilities
The Business Technology Partner position will serve as the strategic interface for the purpose of technology development, solution discovery, service management, risk management and relationship management, ensuring successful technology introductions across the organization and with customers.
Minimum 5 or more years applied work experience in one or more of the following areas:
Current Employees apply HERE
Current Contingent Workers apply HERE
US And Puerto Rico Residents Only
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.
Requirements
As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
EEOC Know Your Rights
EEOC GINA Supplement
We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.
Learn more about your rights, including under California, Colorado and other US State Acts
U.S. Hybrid Work Model
Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.
The Company is required to provide a reasonable estimate of the salary range for this job in certain states and cities within the United States. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.
Expected US Salary Range
$139,600.00 - $219,700.00
Available benefits include bonus eligibility, long term incentive if applicable, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. A summary of benefits is listed here.
San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status
Regular
Relocation:
No relocation
VISA Sponsorship
No
Travel Requirements
25%
Flexible Work Arrangements
Hybrid
Shift
Not Indicated
Valid Driving License
No
Hazardous Material(s)
n/a
Job Posting End Date
05/2/2025
Job Description
Our IT team operates as a business partner collaborating with our Company's Animal Health Technology Solutions business on ideas and developing innovative solutions that enable new capabilities. The Animal Health IT organization supports all IT Technologies, Platforms and Applications and is responsible for the overall Strategy and Governance for ongoing operations. The role of the Business Technology Partner is to be the Single Point of Contact (SPOC) and the primary connection for the Animal Health Technology Solutions business to simplify interactions with Information Technology (IT) and is responsible for deploying IT services and resources to meet the business needs in the region. The scope of this position includes responsibility for the NORAM and LATAM regions, with involvement and some oversite for global projects as well.
Primary Responsibilities
The Business Technology Partner position will serve as the strategic interface for the purpose of technology development, solution discovery, service management, risk management and relationship management, ensuring successful technology introductions across the organization and with customers.
- The following key capabilities must be embedded into the function: Strategic Planning, Business Analysis, Portfolio Management, Product Management, Project Management, Software Development and Operational Execution Excellence.
- Maintain ongoing awareness and knowledge of business priorities and goals.
- Identify opportunities that can improve efficiency of business processes.
- Bring awareness of new technology and products to the business.
- Liaise with the regional and global IT teams to ensure common support processes and IT solutions are implemented in the region.
- Coordinate vendors, IT teams, and business to resolve system defects and harmonize technology with business process.
- Act as project manager to lead the execution of IT project implementations and upgrades as needed.
- Work with the IT teams and business function to transition new systems implementation to operations.
- Produce technical documentation on the existing systems where applicable.
- Identify opportunities where the system(s) can be modernized to improve efficiency and/or maintainability.
- Responsible for annual planning, budgeting in support of the current business and future projects.
- HS Diploma, BS Degree or equivalent relevant experience in Computer Science or related technology experience.
Minimum 5 or more years applied work experience in one or more of the following areas:
- Understand the environment to implement the appropriate IT support model.
- Managing external IT partners delivering IT operational services.
- Managing IT services or projects in a highly complex and dynamic business environment.
- Experience working according to ITIL processes (ITIL certification).
- Excellent facilitation, consultation, and Influencing skills, including experience with outsourced service providers.
- Able to explain technical information in a way that establishes rapport, persuades others and gains understanding.
- Understanding of System Development Life Cycle (SDLC) for computerized systems.
- Practical knowledge of project management, business analysis, product development and change management.
- Must be able to work independently and enable/facilitate productive and business-like meetings as well as to work with individuals at all levels and demonstrate a level of professionalism that instils confidence and inspires trust
- Effective in people management, communication and change management as well as in coaching team members.
- Strong communication and interpersonal skills at all organizational levels. Ability to identify and leverage the right people, processes, and tools to achieve planned results on time and on budget.
- Has demonstrated strong strategic and tactical skills, excellent presentation oral, written and graphical communications skills, as well as ability to present and explain technical information in a way that establishes rapport, persuades others and gains understanding.
Current Employees apply HERE
Current Contingent Workers apply HERE
US And Puerto Rico Residents Only
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.
Requirements
As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
EEOC Know Your Rights
EEOC GINA Supplement
We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.
Learn more about your rights, including under California, Colorado and other US State Acts
U.S. Hybrid Work Model
Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.
The Company is required to provide a reasonable estimate of the salary range for this job in certain states and cities within the United States. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.
Expected US Salary Range
$139,600.00 - $219,700.00
Available benefits include bonus eligibility, long term incentive if applicable, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. A summary of benefits is listed here.
San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status
Regular
Relocation:
No relocation
VISA Sponsorship
No
Travel Requirements
25%
Flexible Work Arrangements
Hybrid
Shift
Not Indicated
Valid Driving License
No
Hazardous Material(s)
n/a
Job Posting End Date
05/2/2025
- A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Salary : $139,600 - $219,700
