Laboratory Assistant

SUMMARY   

The Laboratory Assistant performs various laboratory support procedures in assigned areas.  The Laboratory Assistant must meet the required basic continuing education and department specific requirements. Work customarily involves practical knowledge in various laboratory procedures and support functions. 

KEY RESPONSIBILITIES & DUTIES

• Performs assigned pre-analytical activities related to laboratory testing, which may include:
• Create customer accounts and collect test order information 
• Receives, and processes laboratory specimens and preparing them for testing 
• Aliquots different sample types, if needed, and delivers them to the testing department
• Performs periodic preventive maintenance and quality assurance procedures as assigned
• Cleaning and disinfection of selected or assigned laboratory equipment and spaces, and other pre-analytical activities.
• Inventory control and supply stocking
• Continually maintains workspaces in a neat, organized, and properly supplied; properly stores documentation and paperwork.
• Performs post-analytical activities related to laboratory testing as needed to support assigned department.
• Performs various support activities to facilitate operation of assigned department or work area, which may include answering the telephone, clerical and receptionist duties.
• Assists in laboratory management with special projects as required.
• Assists in training new staff as required.  
• Provides customer service support as required.
• Participates in, and has knowledge of, laboratory performance improvement activities, including evaluation of new equipment and/or procedures or methods.  
• Adheres to the Mercola policy, procedures, rules and regulations of all applicable local, state, and federal agencies and accrediting bodies; always protects confidentiality of customer information and results.
• Follows appropriate safety policies including the appropriate use of PPE, handwashing, and hazardous chemical handling.  Demonstrates understanding and adheres to Chemical Hygiene plan and Laboratory Safety policies.  Employee job duties may include transport of hazardous waste from the point of generation to a designated secure storage area; employee will be required to complete initial training (prior to handling hazardous waste) and refresher training to include proper handling and transport of hazardous waste, and proper selection, use and disposal of personal protective equipment.
• Perform other duties as assigned or directed to ensure the smooth operation of the department or unit.

REQUIREMENTS/QUALIFICATIONS

• Education: High School degree or equivalent is required.
• Experience: Previous laboratory experience is highly desirable.
• Skills:
  1. Basic computer skills and knowledge of Microsoft Office.
  2. Technical skills and aptitudes related to the laboratory procedures or processes performed in department or work area assigned.
  3. Able to effectively communicate verbally and in written form in English with staff and customers of varied backgrounds in a respectful, effective, and professional manner.
  4. Ability to read text and numbers in English, with demonstrated ability to comprehend, measure, reason, match, problem solve, and exercise judgment under supervision.  
  5. Ability to learn and apply computer related applications and programs, including using electronic keyboards and other peripheral devices.
  6. Mature judgment and the ability to handle confidential information within Mercola guidelines and applicable regulations.
  7. Ability to handle infectious biological specimens, caustics, toxic chemicals and/or irritants appropriately and safely.
  8. Conducts themselves with composure, professionalism, and integrity in all situations.
  9. Exhibits a compassionate, service-oriented mindset, ensuring a positive experience for customers.
  10. Takes ownership of decisions, actions, and outcomes while consistently delivering on commitments.
  11. Works cooperatively and effectively with colleagues and stakeholders to achieve shared goals.
  12. Engages in clear, professional, and respectful communication with team members and customers. 

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

PHYSICAL DEMANDS

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis. If the requirement is not marked, then the standard is generally considered not applicable.