What are the responsibilities and job description for the Customer Service Associate - Entry Level position at Mercurial Louisville?
Mercurial Inc. is an innovative and dynamic event marketing and fundraising firm, specializing in creating impactful, engaging events and experiences for our clients. We pride ourselves on our commitment to customer satisfaction and delivering exceptional service. As we continue to grow, we are seeking a passionate Entry-Level Customer Service Associate to join our team and help us enhance the customer experience through direct interaction and support. Key Responsibilities : As an Entry-Level Customer Service Associate at Mercurial Inc., your role will involve : Customer Support : Provide top-notch customer service by assisting clients with inquiries, answering questions, and resolving issues through phone, email, or in-person communication. Event Assistance : Support customers in understanding our event marketing services, fundraising initiatives, and upcoming events. Problem-Solving : Address and resolve customer concerns in a timely, efficient, and friendly manner, ensuring customer satisfaction. Customer Relationship Building : Build and maintain positive relationships with clients to ensure ongoing loyalty and trust. Feedback Collection : Gather valuable feedback from clients and event attendees to improve services, campaigns, and event execution. Administrative Support : Assist with client data entry, documentation, event scheduling, and order processing to ensure smooth operations. Collaboration : Work closely with other departments (marketing, event coordination, etc.) to ensure seamless customer experiences and successful events. Qualifications : We are looking for candidates who possess : Strong Communication Skills : Clear, concise, and friendly communication, both verbal and written, to interact with clients and team members. Customer-Oriented : A passion for helping others, creating positive experiences, and resolving issues effectively. Organizational Skills : Ability to multitask, prioritize, and manage time efficiently in a fast-paced environment. Problem-Solving : Demonstrates an ability to handle challenging situations and resolve conflicts professionally. Adaptability : Willingness to learn and adjust to evolving priorities in the event marketing and fundraising space. Team Player : Ability to collaborate effectively with team members, ensuring a cohesive and efficient work environment. Experience : No prior experience necessary. We are looking for enthusiasm, a strong work ethic, and a commitment to learning. A high school diploma or equivalent is required. What We Offer : Paid Training : Receive comprehensive training in customer service, event marketing, and fundraising techniques to help you succeed. Career Growth : Clear advancement opportunities within the company as you gain experience and contribute to our team’s success. Supportive Environment : Work in a positive, team-oriented environment that values creativity, collaboration, and professional growth. Competitive Compensation : Starting salary with performance-based bonuses and incentives. Hands-On Experience : Gain exposure to event planning, marketing campaigns, and fundraising initiatives in a fast-paced, exciting industry. Why Join Us? At Mercurial Inc., we believe in empowering our employees to grow and succeed. If you're eager to start your career in customer service, event marketing, and fundraising, this is the perfect opportunity for you. We offer the tools, training, and support needed to help you succeed in this fast-paced, rewarding industry. Powered by JazzHR
