Head of Debt Settlement

Are you ready to build the future of our company?

About Mercury® Financial

Mercury® Financial is an innovative and growing financial services company with locations in both Austin, TX and Wilmington, DE. Our mission is to help customers build and maintain their financial future by offering them credit cards they can afford and understand. After only a few years, we’ve had great success building a significant credit card program, but we are aiming higher, which means we have lots of challenging problems for you to help us solve. Come onboard, work with some of the most talented individuals who thrive on collaboration and teamwork; and help us continue to build something special.

Location

Mercury® Financials' Wilmington, Delaware office is located near the Riverfront. Wilmington is Delaware’s largest city and is the economic engine of the state. The Riverfront combines its rich history with a host of attractions that bring great food, entertainment, and shopping to our city. Based on its convenient location, direct access to I-95, Amtrak and SEPTA, this location allows our employees the flexibility to live in a variety of the surrounding areas.

What it’s like to work here:

We foster a collaborative and innovative culture where you will be empowered to do your best work. All of our employees bring everything they have to their job and are part of a larger team working towards a greater goal. We do right by our employees, our partners, and our customers.

Role:

You are the perfect fit for this new role if you have direct experience working in debt settlement and you are seeking a position with a lender who believes in helping customers through financial difficulties.

The Head of Debt Settlement will have the unique opportunity of growing a new unit with the aim in developing a best-in-class debt settlement function, leading to significantly improved returns for Mercury Financial as well as assisting our customers that are in distress. Your hands on experience with managing debt management companies and processes will be influential in developing Mercury’s strategies. Your proven track record in this area in combination with your operational expertise will be invaluable to the success of this new function.

This role balances high-level strategic thinking with the practical execution of daily operational tasks. The Head of Debt Settlement will design and oversee systems and processes that align resources with our mission while being comfortable working on big-picture strategies and smaller, day-to-day operational details. At the core of this role is a commitment to fostering an inclusive, values-driven approach to leadership, driving both the strategic vision and managing the operational realities.

What a day is like:

• Lead the creation and management of a unit dedicated to finding solutions and arrangements for a specific group of customers that have reached out to debt relief firms for assistance
• Establish short-term and long-term objectives for the debt settlement function, ensuring alignment with the company’s mission and regulatory requirements.
• Strong leadership and team management skills with the ability to motivate and guide teams to meet objectives
• Develop relationships with the industry’s top debt relief agencies to drive optimal customer solutions while maximizing operational efficiencies
• Serve as a strategic advisor to ensure that programmatic decisions are informed by sound assumptions and analysis
• Develop and implement standardized processes to improve efficiency, effectiveness, and customer satisfaction within the debt settlement function
• Effectively negotiate with vendors to improve returns with the ability to execute changes across a complex matrix of partners. Where necessary, engage with vendors to deliver solutions that can help support the delivery of developed strategies
• Evaluate and refine existing operational systems to enhance efficiency, accuracy, and strategic alignment
• Monitor and report on strategies and operational KPI’s focused on reducing loss exposure.

You’re perfect for this role if you have:

• Minimum 10 years of financial industry experience with direct relevant experience in debt settlement programs and and operational management
• Demonstrated ability to deliver results in a fast-paced environment.
• Hands-on, willing to dive into the details
• Exceptional problem-solving skills, with the ability to conduct analysis and make strategic recommendations
• Excellent communication, negotiation and interpersonal skills.
• Proven track record of developing and implementing an efficient and effective operational unit
• Team player who is open to providing and receiving feedback
• Open to new ideas and willing to test and learn to improve Mercury’s results

Why you’ll like working here:

This isn’t a place where you will fill a seat and keep your head down. This is a place where everybody is expected to help build something. This is a place where you can be involved and lead in your areas of expertise. So, how much do you believe in yourself? If you believe in your skills, in your drive and determination, we’ll give you the resources and room to show the world what you can do. Here are just a few of the benefits we offer:

• Employer insurance coverage for employee & dependents

• Life insurance

• 401K with generous employer match

• Wellness program

• Monthly Company Events

• Hybrid Work Model

Mercury® Financial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.