Customer Service Specialist

• Answer phones, take orders and up sell orders.
• Audit orders, complete mail orders, fax orders. Review purchase orders for transportation, pricing, delivery address, etc.
• Ensure that orders are written up and processed correctly.
• Respond timely to daily customer inquiries both order processing and problemsolving.
• Works toward customer satisfaction within company guidelines. Make decisions based on company policy, recommend exceptions to the Customer Service Manager.
• Receive and research customer problems; contact appropriate support department(s), obtain and relay information to customer and appropriate personnel involved in delivery schedules, carriers, partial orders and dates of expected shipments.
• Reviews and completes all relevant forms necessary to solve problems in credit/payment/return, etc.
• Maintain a consistent and positive customer service image when interacting with internal and external customers.
• Two years of related experience preferred; or equivalent combination or education and experience.

About Mercury Medical

Mercury Medical is a Specialty Healthcare Organization dedicated to bringing innovative medical devices to the market with over 60 years of Medical Device Sales and Development. Mercury Medical is Dedicated to delivering clinically differentiated critical care technology that saves lives throughout the world. Known for innovative products, we design, manufacture and distribute our own leading-edge airway management product line worldwide and represent cutting edge technology from other manufacturers exclusively.