What are the responsibilities and job description for the Intermediate Desktop Systems Specialist position at Mercury Systems?
Job Summary:
Our growing organization currently has an opportunity for a professional individual to fill the role of Intermediate Desktop Systems Specialist. In this position, the successful candidate will be responsible for maintaining the integrity of all computer workstations, associated software, and all printers within the office building. The Intermediate Desktop Systems Specialist will be one of the main points of contact for those employees who are experiencing issues with computer equipment. This is an excellent opportunity for the right individual to join an established organization and would like to grow within that organization.
Job Responsibilities:
Job responsibilities for the Intermediate Desktop Systems Specialist may include, but are not limited to the following:
The disclosed salary range is a general guideline for Mercury team members employed at the job level at the location listed above and does not include overtime for eligible hourly employees.
This position requires you to have or obtain a government security clearance. Security clearances may only be granted to U.S. citizens.
Why should you join Mercury Systems?
Mercury Systems is a technology company that makes the world a safer, more secure place. We push processing power to the tactical edge, making the latest commercial technologies profoundly more accessible for today's most challenging aerospace and defense missions. From silicon to system scale, Mercury enables customers to accelerate innovation and turn data into decision superiority. Headquartered in Andover, Massachusetts, Mercury employs more than 2,300 people in 24 locations worldwide. To learn more, visit mrcy.com
Our Culture
We are committed to making Mercury a great place to work, no matter where our employees are located. We offer a casual and enjoyable atmosphere that allows employees to learn and grow. We help and care for one another and work as one to achieve results for us and for our customers. We value communication and transparency, and strive to foster two-way dialogue at all levels of the organization. We are committed to lifelong learning, offering comprehensive skills training and tuition reimbursement. Whether you're just starting out on your career journey or you are an experienced professional, it's important to us that you feel recognized and rewarded for your contributions.
To find out more about Why Mercury?, or visit the Mercury Community or find answers to general questions at Mercury FAQs
Mercury Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.
As an equal opportunity employer, Mercury Systems is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact the number below for assistance
(978) 256-1300
Click here read about our recent press release.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Our growing organization currently has an opportunity for a professional individual to fill the role of Intermediate Desktop Systems Specialist. In this position, the successful candidate will be responsible for maintaining the integrity of all computer workstations, associated software, and all printers within the office building. The Intermediate Desktop Systems Specialist will be one of the main points of contact for those employees who are experiencing issues with computer equipment. This is an excellent opportunity for the right individual to join an established organization and would like to grow within that organization.
Job Responsibilities:
Job responsibilities for the Intermediate Desktop Systems Specialist may include, but are not limited to the following:
- Assist employees with the installation, configuration and ongoing usability of system hardware and software
- Offer daily operations and systems support to employees
- Verify the functionality of hardware and software components
- Troubleshoot hardware and software issues in person, remotely and via phone
- Research questions using available information and resources
- Follow standard Service Desk procedures
- Log all Service Desk interactions
- Identify and escalate situations requiring urgent attention
- Stay current with system information, changes and updates
- A drive to learn and maintain key service desk applications such as SCCM, VMWare Horizon Client, etc.
- Resolution of less complex cases with little supervision
- Follow an on-call schedule for after-hours issues (1 week / stipend provided)
- Ability to lift 50 lbs.
- Working Onsite is a requirement, we work the 9/80 schedule
- Must have or be able to obtain an active US DoD Secret clearance
- 3 years experience in an IT setting as a Desktop Support Specialist or equivalent
- Experience with Active Directory
- Hands on technical knowledge of relevant technologies including Microsoft Operating systems, Microsoft Office applications and suites, etc.
- Ability to work in a high stress environment with poise and great customer service and ability to prioritize a high work load
- Knowledge of service ticket systems
- Be able to work the required schedule onsite and on-call as needed
- Exceptional customer service orientation
- Problem analysis and problem solving
- Oral and written communications
- Knowledge of Azure, VMWare/Vsphere, O365/Intune a plus
- Associates or Bachelor’s degree in Computer Information Systems or related field
The disclosed salary range is a general guideline for Mercury team members employed at the job level at the location listed above and does not include overtime for eligible hourly employees.
This position requires you to have or obtain a government security clearance. Security clearances may only be granted to U.S. citizens.
Why should you join Mercury Systems?
Mercury Systems is a technology company that makes the world a safer, more secure place. We push processing power to the tactical edge, making the latest commercial technologies profoundly more accessible for today's most challenging aerospace and defense missions. From silicon to system scale, Mercury enables customers to accelerate innovation and turn data into decision superiority. Headquartered in Andover, Massachusetts, Mercury employs more than 2,300 people in 24 locations worldwide. To learn more, visit mrcy.com
Our Culture
We are committed to making Mercury a great place to work, no matter where our employees are located. We offer a casual and enjoyable atmosphere that allows employees to learn and grow. We help and care for one another and work as one to achieve results for us and for our customers. We value communication and transparency, and strive to foster two-way dialogue at all levels of the organization. We are committed to lifelong learning, offering comprehensive skills training and tuition reimbursement. Whether you're just starting out on your career journey or you are an experienced professional, it's important to us that you feel recognized and rewarded for your contributions.
To find out more about Why Mercury?, or visit the Mercury Community or find answers to general questions at Mercury FAQs
Mercury Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.
As an equal opportunity employer, Mercury Systems is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact the number below for assistance
(978) 256-1300
Click here read about our recent press release.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Salary : $41,800 - $83,600
