What are the responsibilities and job description for the Veterinary Client Service Representative position at Mercy Animal Hospital?
Mercy Animal Hospital is looking for a friendly and professional receptionist to join our team of 30 staff members. Here at Mercy, a receptionist has influence with our clients that other positions do not; they are responsible for creating a great first impression for a current or potential client and must maintain a warm and professional appearance and demeanor at all times. They need to be proficient in all of the hospital's protocols, able to multi- task, and act as a liaison between client and veterinarian. A focus on client satisfaction and client service is required at all times - whatever a client needs, we provide to the best of our abilities, and the ability to anticipate needs is paramount.
Administrative Duties
Our receptionists are responsible for all electronic file maintenance. File maintenance requires basic typing skills, a fundamental knowledge of the alphabet, thoroughness and neatness. Receptionists are also in charge of scheduling appointments, surgical procedures, and boarding reservations and they must learn the hospital's scheduling protocols for each department. Our receptionists must also be proficient in our invoicing procedures - requiring efficiency, accuracy, and an attention to detail - and must be willing to maintain the reception area, lobby area and public restroom.
Receptionists are expected to study and learn the provided materials for veterinary terminology, abbreviations, vaccination protocols, and prescription medications, diets and preventives.
Animal Care
A receptionist is expected to participate in any/all aspects of animal care. Excellent and proper animal care is paramount at our hospital. During certain times, a receptionist may be asked to restrain an animal (after proper training), prepare a surgical cage, clean a cage, offer food or water, or monitor eating/drinking. Receptionists should be able to lift up to 50 pounds and be comfortable working in a hospital setting.
Applicants should have experience or training in the customer service industry (preferably in a veterinary setting), a high school diploma or equivalent, a friendly and cheerful demeanor and must maintain professional appearance at all times.
It is preferred (but not required) that applicants have experience with AVImark or other veterinary software.
* Please include a resume and a cover letter describing your current and past experience and why you think you would be a good fit for the position. Position open until filled. *
Job Types: Full-time, Part-time
Pay: $12.00 - $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 10 hour shift
- Day shift
Work Location: In person
Salary : $12 - $15