What are the responsibilities and job description for the Medical Referral Specialist position at Mercy Care?
Position Purpose:
Mercy Care is seeking a compassionate and detail-oriented Medical Referral Specialist to support our pediatric patients. This role is essential in ensuring seamless coordination of specialty referrals, helping to connect children with the care they need. By working closely with healthcare providers, patients, and external specialists, the Medical Referral Specialist facilitates timely and effective treatment while advocating for vulnerable populations.
What You Will Do:
Manage pediatric patient referrals, ensuring timely scheduling and follow-up.
Assist providers in coordinating specialized services such as speech therapy, physical therapy, and occupational therapy.
Communicate with patients and caregivers to explain referrals, provide appointment details, and assist in overcoming barriers to care.
Accurately document referral details in the electronic medical records (EMR) system and track progress.
Collaborate with medical, behavioral health, and administrative teams to enhance patient care coordination.
Advocate for patients by ensuring they receive the necessary specialized care within Mercy Care’s network.
Minimum Qualifications:
Strong organizational skills with the ability to manage multiple referrals.
Excellent verbal and written communication skills.
Attention to detail and accuracy in data entry and documentation.
Ability to work effectively with diverse patient populations, including those experiencing homelessness or mental health challenges.
Basic proficiency in Microsoft Office and/or EMR systems.
Preferred: Prior experience in healthcare, social services, or patient advocacy; familiarity with community clinics; bilingual skills.
Position Highlights and Benefits:
Day-1 Benefits (PTO accrual, retirement plan and match, health insurance and more!)
Opportunity to get paid daily – through DailyPay
Paid holidays and generous Paid Time Off (PTO)
Discounts with major vendors; AT&T, Verizon, Ford Motor Company, General Motors, Quicken Loans, AND MORE!
Low-cost medical, dental, and vision insurance plans. Enjoy lower-cost medical services when you visit facilities within the Trinity Health network.
Fast response interview times and job offers.
Ministry/Facility Information:
Mercy Care Atlanta, a Federally Qualified Health Center (FQHC) and comprised of 300 plus colleagues, is a healthcare organization that provides a range of health services to underserved and vulnerable populations in the Atlanta, Georgia area. We are dedicated to providing compassionate, high-quality care to individuals across all demographics. Rooted in the Mercy Philosophy, we prioritize respect, integrity, compassion, and excellence in all aspects of care delivery.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
