Billing Specialist

Mercy Dental Group is currently hiring for a full-time Billing Specialist to add to our amazing team! As part of the Mercy Dental Group family, our mission is to help families experience compassionate, community-focused, and extraordinary oral healthcare throughout each of our offices. We focus on helping our team members build practices that change lives and communities by delivering better care and dentistry. Please visit our website below to learn more about our mission and values!

https://www.mercydentalwi.com/

Along with our website, please visit our Facebook page to see all of the exciting updates from our offices every week!

The Billing Specialist plays a critical role in managing claims processing, payment posting, and accounts receivable follow-up. This position ensures accurate and timely submission of insurance claims, resolves denials, and works closely with insurance companies, providers, and patients to maximize revenue recovery.

Key Responsibilities:

Insurance Billing & Claims Management

• Accurately submit dental insurance claims (electronic and paper) for multiple locations
• Review claims for coding accuracy and proper documentation before submission
• Monitor outstanding claims and follow up with insurance carriers on unpaid or denied claims
• Correct and resubmit denied or rejected claims promptly

Payment Posting & Reconciliation

• Post insurance payments and patient payments to accounts accurately
• Identify and resolve payment discrepancies, ensuring correct reimbursement
• Reconcile electronic remittance advice (ERA) and explanation of benefits (EOBs)

Accounts Receivable & Collections

• Manage aging reports and follow up on unpaid claims and patient balances
• Work closely with patients on outstanding balances, explaining charges and payment options
• Coordinate with front desk and treatment coordinators to ensure proper patient billing practices

Compliance & Documentation

• Maintain compliance with HIPAA and insurance regulations
• Keep detailed and accurate patient account records
• Assist in training staff on billing best practices when necessary

Qualifications & Skills:

• Experience: 2 years of dental billing experience in a multi-location practice or DSO setting preferred
• Knowledge: Familiarity with CDT codes, PPO, and insurance verification processes
• Technical Skills: Proficiency in dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental) and clearinghouses
• Communication: Strong verbal and written communication skills to interact with insurance companies, providers, and patients
• Detail-Oriented: Ability to analyze EOBs, detect discrepancies, and resolve billing issues efficiently
• Problem-Solving: Ability to research and resolve denied claims and patient billing inquiries

Preferred Qualifications:

• Experience with RCM platforms or third-party billing services
• Understanding of dental insurance contracts and fee schedules

Salary:

• $22/hr - $25/hr
• Based on experience

Benefits Include:

1.) All-Expenses Paid Tropical Vacation After 5 Years with Mercy Dental Group!!

• Includes you and a guest
• Would be eligible for this benefit every 5 years! (5 years, 10 years, 15 years, etc.)

2.) Paid Time Off

3.) Various Insurances!

• Matched 401(k)
• Medical
• Dental
• Vision
• Health Savings Account/Flexible Spending Account
• Life Insurance
• Short-term Disability
• Accidental, Cancer, and Hospital coverages

Salary : $22 - $25