Guest Services Associate

Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Position Title: Guest Services Associate

Reports to: Manager of Patient Relations and Guest Services

Mission

The mission of Mercy Health is to extend the healing ministry of Jesus by improving the health of our communities with emphasis on those who are poor and under-served.

Summary of Job Responsibilities:

The Guest Service Associate is responsible for making visitors feel welcome, assisting them with accurate information and directions, processing requests of visitors and families and /or directing to the appropriate department. Registering surgical patients.

Qualifications:

Must possess strong communication and organizational skills, ability to use computer, self-motivated, and displays a commitment to service excellence. Must have a courteous and caring demeanor and a willingness to serve others and possess excellent verbal communication skills.

Education: High School Diploma or G.E.D

Experience: Telephone and computer experience required. Must be able to work with people of different cultures.

Principal Job Accountabilities:

The Guest Service Associate serves as a customer service representative and promotes service excellence to everyone he/she comes in contact with.

Job Specific Essential Responsibilities:

1. Is attentive and provides current information to each visitor/person who enters the facility and requests information.

2. Makes each person feel welcome, is courteous and warm.

3. Maintains an accurate list of patients and visitors.

4. Answers incoming calls and provides information such as a patient's room number and visiting hours.

5. Keeps an event calendar and directs visitors to meetings, seminars, and symposiums.

6. Calls for transport services.

7. Keeps abreast of lobby activity and contacts Protective Services for those who might require additional attention.

8. Ensure completion of all required pre-surgical patient registration information.

9. Responsible to keep families in the surgical waiting updated on communication from surgery. Walking patients and families to and from assigned patient rooms multiple times every shift.

10. Maintains beepers/other related equipment in proper working order.

11. Provides assistance to lobby traffic during drills, alarms, or disasters.

12. Performs additional duties as assigned.

• Job Families for Job Profiles

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com