Surgical Scheduler - Great Lakes Gastroenterology

Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

SURGERY SCHEDULER

GENERAL SUMMARY:

Under minimal supervision of a Supervisor/Manager/Coordinator, the scheduler is responsible from performing revenue cycle tasks necessary to ensure compliance, patient safety, and excellent customer service.  The following tasks must be performed timely and accurately:  schedule correct procedure/surgery appointments based on verbal requests or written orders (knowledge or medical terms and human anatomy preferred), demonstrate knowledge of Mercy system and services offered, validate patient demographic and insurance information, screen for medical necessity to ensure Medicare compliance, document necessary precertification/authorization for service, verify and accurately document patient eligibility and benefits, calculate and collect patient liabilities (money) and provide exceptional customer service. 

KNOWLEDGE, SKILLS AND ABILITIES:

Associates degree in health related field and a minimum of 3 years working in a physician practice, urgent care or similar setting OR the equivalent practice experience. 

Must possess strong interpersonal and communication skills in order to interact effectively with patients and families, physicians and office staff.  Ability and willingness to identify operational and/or staff and provider issues and elevate them for resolution.

Demonstrated problem- solving ability and experience.

Must have a working knowledge of medical terminology and computer literacy, to include experience with practice management software.  Experience with electronic medical records software (preferably EPIC) desirable.

Possess an understanding of the revenue cycle process and related performance measures

Analytical and organizational skills required to prioritize activities and adapt to rapidly changing situations.

Experience in CPT and ICD-9 coding required.  Must have a working knowledge of ICD-10 terminology.

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Demonstrates a commitment to providing high levels of customer service.

A team player, who has demonstrated a commitment to his or her current position and shows leadership potential.

A high energy, self-starter with a strong work ethic who is proactive and anticipatory rather than reactive, and accepts delegation enthusiastically.

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com