Technical Program Manager

Overview

The Technical Program Manager will drive the execution of Digital and Technology Solution (DTS) programs,

including the simultaneous management of enterprise impacting initiatives and strategic projects.

This high visibility role will interface regularly with senior leadership, internal business customers and external

stakeholders to manage business change, implement business strategies, ensure the on-time delivery of outcomes,

maintain scope and budget, and adhere to requirements aligned with organization goals and objectives.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead the execution of major programs by aligning scope, objectives and timelines with business strategies, driving stakeholder engagement, and establishing governance
• Drive requirement gathering, conduct assessments, lead planning efforts, facilitate decision making and operationalize change management strategies
• Manage project prioritization, resource allocation, and risk mitigation
• Develop communication plans that articulate strategic alignment, business value and change impacts
• Manage scope changes and-or change requests and evaluate impacts to costs, schedules, and deliverables
• Anticipate and communicate the impact of program decisions and actions on impacted users and interdependencies
• Monitor program risks and proactively engage stakeholders to implement mitigation strategies andor resolutions
• Create and present status reports, business proposals and relevant program content
• Establish trusted cross-functional relationships with internal and external stakeholders; lead teams within a matrixed environment
• Serve as a leader within DTS facilitating collaboration, innovation, and team empowerment
• Maintain knowledge of industry best practices, identify and recommend opportunities to implement process improvements

CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONS

To perform the job successfully, an individual should demonstrate the following behavior expectations :

Quality - Follows policies and procedures; adapts to and manages changes in the environment; demonstrates accuracy and thoroughness giving attention to details; looks for ways to improve and promote quality; applies feedback to improve performance; manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; follows the Mercyhealth Critical Moments of service; meets commitments; abides by Mercyhealth confidentiality and security agreement; shows respect and sensitivity for cultural differences; effectively communicates information to partners; thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; exhibits objectivity and openness to others views; demonstrates a high level of participation and engagement in day-to-day work; gives and welcomes feedback; generates suggestions for improving work; embraces teamwork; supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; understands fiscal responsibility; works within approved budget; develops and implements cost saving measures; contributes to profits and revenue.

EDUCATION, EXPERIENCE and SKILLS

CERTIFICATION LICENSURE

ADDITIONAL REQUIREMENTS

WORK ENVIRONMENT

Occupational Exposure : Category C - No partners in the specified job classification have occupational exposure

AGE OF PATIENTS SERVED

Non-Specific Task