Telesitter Observer- St. Elizabeth Youngstown

Thank you for considering a career at Mercy Health

This is a collective bargaining unit position**

SUMMARY OF JOB RESPONSIBILITIES:

The TeleSitter Observer works under the direction of the Manager and/or their designee. The TeleSitter Observer provides continuous observation and surveillance of assigned patients. First line of action is to verbally redirect the patient from engaging in at risk behaviors; summons the nursing staff if the patient requires assistance; knowledgeable and supportive of patient and institutional confidentiality and related hospital policies.

EDUCATION:

· High School Diploma/GED.

· Heartsaver certifications required.

EXPERIENCE:

· Previous direct patient care experience

· Customer friendly

KNOWLEDGE AND SKILLS:

· Follows detailed written and oral instructions.

· Requires basic reading, writing and simple arithmetic skills.

· Basic computer operation skills.

· Basic Microsoft Windows experience.

· Basic telephone etiquette.

· Capable of continuous monitoring of up to 15 patients on one screen at one time and remaining alert at all times while on duty.

· Ability communicate effectively with patients using microphone and headset.

· Ability to communicatte with hospital staff and respond quickly to patient behavioral changes.

· Ability to use discretion and courtesy when working with patients, visitors, staff.

· Efficiency in multittasking.

· Ability to prioritize simultaneous situations.

Problem Solving/Decision Making:

· Work is routine.

· Makes decisions bsed on detailed procedures; floor staff general available.

· Clear cut alternatives are available and usually follows a specific course of action based on patient response.

Scope of Impact/Accountability:

· Impact is generally focused on the immediate observed work area. May also affect closely related activities in other work areas or teams on a temporary basis.

· Influence is indirect and supportive in nature.

· Accountability is restricted.

· Activities are usually assigned by others.

Interpersonal Communication:

· Works independently, but as part of a team in same work area.

· Interactions are generally brief, professional.

· Requires an assertive voice and common courtesy.

Mercy Health is an equal opportunity employer.

Many of our opportunities reward* your hard work with:

• Comprehensive, affordable medical, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more

*Benefits offerings vary according to employment status

Scheduled Weekly Hours:

Work Shift:

Department:

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for  Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com