Virtual Safety Companion - Home Office Bond Hill

Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

FULLY ONSITE 1701 Mercy Health Pl, Cincinnati, OH 45237 (NOT REMOTE)

Day & Night shifts available

Part Time and Full Time opportunities

12 hour shifts.

Primary Function/General Purpose Of Position

The Virtual Safety Companion remotely observes and interacts with assigned patients through in-room cameras with verbal interventions and alerts to get bedside staff support for the patient as necessary. This position works closely with the hospital bedside clinical staff, Virtual Safety Coordinator and the Operations Manager to escalate any patient conditions as necessary and provides hand-off information upon completion of shift assignment.

Essential Job Functions

• Provides continuous observation of assigned patients through a one-way camera and two-way audio device and immediately contacts the appropriate bedside clinical staff if the patient requires assistance
• Promotes patient safety by reporting unsafe situations or concerns to direct caregivers via phone calls and Epic documentation 
• Participates in hand-off of information/behavior about assigned patients at the beginning and upon completion of the shift assignment
• Seeks help as soon as possible when patient appears to pose a threat to self or others 
• Participates in collaborative identification and reporting of patient safety issues and assures patient environment safety
• Provides patients with explanations as needed, but does not counsel or provide opinions
• Demonstrates efficiency in following documented workflows
• Provides high level customer service to all patients, patient's family, visitors, bedside provider and employees
• Provides accurate, precise, timely documentation in Epic and patient observation software when applicable for patient care
• Uses professional communication, verbal and written, at all times 
• Participates in patient escalation discussions
• Promotes safety and protects the dignity of the observed patient.
• Communicates effectively with patients using a microphone and headset
• Demonstrates efficiency in multi-tasking
• Demonstrates safe work practice and attitude, follows safety rules, works to prevent unsafe conditions and behaviors, and participates in organizational and department safety programs and huddles
• Performs other duties, when there is a low volume of observable patients, under the direction of a nurse
  
  

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

BLS Basic Life Support (required within 3 months of hire)

Education

None Required

Work Experience

Patient care experience (preferred)

Skills

Previous hospital environment experience (preferred)

Communicate with hospital staff and respond quickly to patient behavioral changes

Monitoring multiple patients at one time and remain alert at all times while on duty

Function in stressful and emergency situations

Record & communicate patient status or behaviors

Basic data analysis

Ability to use discretion and courtesy when working with patients, visitors, and staff

Basic computer operation skills and ability to learn new skills

Microsoft windows

Multitasking

Prioritize multiple situations

Attention to detail

Critical thinking

Active listening

Follow procedures in emergency and high stress situations

Take direction from staff and clinical/operational leadership

Communication with family members

Teamwork

Conflict resolution

Relationship building

HIPPA 

Medical Terminology

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

• Benefits offerings vary according to employment status
  
  

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com