Receptionist- Support Staff

Purpose of Position: To greet and screen all visitors; to answer all incoming telephone calls and take messages as necessary; to receive and record all donations; to supervise the reception area and cameras; to be the ambassador of Mercy Home for Boys & Girls to anyone visiting the Agency.

Essential Qualifications:

· A pleasant disposition and helpful attitude.

· Experience in reception or customer service preferred.

· Excellent interpersonal, oral, and written communication skills.

· Ability to present a professional appearance.

· Ability to develop a working knowledge of the operations of the entire Agency and staff.

· Ability to interact effectively with the entire staff, residents’ families, volunteers and the general public.

· Ability to work in an environment in which the noise level is moderate.

· Flexibility to provide administrative support as requested including working a flexible schedule when needed.

· Detail oriented.

· Proficiency in PC systems, including Microsoft Word and Excel, as well as the ability to become proficient in other software packages and programs as necessary.

· Ability to maintain confidentiality.

· Ability to work both independently and as an active team member.

· Ability to maintain professional demeanor while exercising judgment and discretion in work.

· Preferred- valid Illinois driver’s license, the ability to drive a van, maintain a clear driving record, and retain driving approval through the Department of Children and Family Services.

· Ability to follow oral and written instructions.

· Ability to lift and/or move up to fifteen pounds.

· Maturity and sensitivity to cultural and individual differences.

· Commitment to the mission, values, and goals of the Agency.

· Regular and predictable attendance.

Essential Functions:

· Monitor cameras, visitors and alarm systems

· Receive the general public by telephone and in person, and provide information and/or directions in response to the individual query for the entire organization.

· Be a helpful, courteous and professional representative of Mercy Home for Boys & Girls, demonstrating cross-cultural sensitivity and discretion.

· Accept packages and all donated items, inspect items, complete the Donation/Donor form, and process.

· Accept all phone calls promptly.

· Maintain a daily visitor log authorizing admittance to the Home.

· Call staff to receive their guests or, when otherwise instructed, direct visitors to their destination.

· Maintain appointment/schedule books for all meeting rooms, etc.

· Distribute newspapers, incoming packages to staff.

· Have all visitors sign in upon arrival and sign out when they leave.

· Keep track of which Youth are on an overnight pass, suspended, or AWOL in order to know who belongs in the building and who does not.

· Oversee the reception area while on duty.

· Make sure the reception desk is covered at all times when on duty.

Basics Information / Schedule Details

This job is a part-time position. The schedule is mostly 3pm-11pm, 11pm-7am when needed.

Pay range is between $20-$21/hour

Location: Walsh Girls Campus- 11600 S. Longwood Dr Chicago, IL 60643

For information on benefits please follow this link- https://www.mercyhome.org/working-mercy-home

Why You Will Love Working Here:

At Mercy Home, our commitment to providing the best care for the Youth we serve extends to ensuring our team receives top-of-the-line training and professional development. 

We are a Top Workplace as awarded by the Chicago Tribune.

Mercy Home for Boys & Girls is an Equal Opportunity Employer and is committed to Inclusion and Diversity

Visit us at www.mercyhome.org/jobs