Case Manager - Permanent Supportive Housing

Schedule: Monday-Friday, 8:00 a.m. - 4:30 p.m. OR 8:30 a.m. - 5:00 p.m.

Job Summary:
The Housing Solutions Case Manager provides ongoing needs assessments, treatment plans, support, referrals, and advocacy for residents in the Mercy House Permanent Supportive Housing Program. This role fosters self-reliance through positive relationships with residents, addressing barriers to housing stability, and maintaining clear, accurate records. The Case Manager ensures the team uses trauma-informed, client-focused strategies.

Essential Duties and Responsibilities:

Client/Service Delivery

• Manage a caseload of 10-25 residents, meeting at least twice a month to monitor stabilization plans.
• Use harm reduction methods to support housing stability.
• Apply crisis prevention and intervention strategies as needed.
• Practice Trauma-Informed Care in client interactions.
• Assist residents in identifying strengths and needs.
• Inspect resident apartments to ensure proper maintenance.
• Refer clients to community resources as needed.
• Organize activities to promote community involvement and peer support.
• Connect residents with services such as employment, education, and mentoring.
• Attend training to enhance knowledge of client needs (e.g., co-occurring disorders, harm reduction, cultural competence).
• Facilitate relationships between residents and landlords.
• Participate in the emergency on-call schedule.

Team/Staff Relations

• Collaborate with staff and volunteers to implement Mercy House’s mission and core values.
• Attend internal and external agency meetings.
• Contribute to the planning and development of resident programs.

Administration

• Maintain accurate, up-to-date client documentation, including stabilization plans and case notes.
• Complete paperwork promptly to ensure timely payments to the agency.
• Assist with data collection and reporting systems.
• Willingness to learn about Adult Rehabilitative Mental Health Services and Substance Abuse Treatments.
• Perform other duties as assigned.

Requirements:

Education and Experience

• Bachelor’s Degree in Social Work or a related field, with experience in chemical health, mental health, or co-occurring disorders preferred.
• Candidates with at least 2 years of experience working with long-term homeless, low-income, and diverse populations, and knowledge of mental health issues, are encouraged to apply.

General

• Ability to work with a diverse population, prioritize tasks, and perform crisis intervention.
• Strong communication skills, both written and verbal.
• Maintain a positive, professional environment while establishing effective relationships.
• Dependable and responsible, with the ability to communicate effectively and respectfully.
• A valid California driver’s license, auto insurance, and reliable vehicle required.

Physical Requirements

• Ability to lift up to 50 pounds.
• Prolonged periods of sitting at a desk and working on a computer.

Mercy House is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)

E-Verify Right to Work Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster Eng_Es.pdf)

Mercy House must reserve the right to modify, supplement, rescind, or revise all job descriptions to meet the overall needs of Mercy House except as to any language that establishes that the employment relationship is at the will of either the staff member or Mercy House.

Job Type: Full-time

Pay: $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $23