Shelter Specialist, Overnight

Schedule:
Tues - Sat: 11:00 p.m. - 7:00 a.m.

Job Summary: The Shelter Specialist Overnight is a full-time position that covers overnight shifts at the Emergency Shelter Program. Dependability, responsibility, and the ability to communicate effectively and respectfully are mandatory skills. The position's primary responsibilities include cleaning, logistics, and program support. This position consists primarily of overnight shifts and may include weekends and holidays.

Essential Duties and Responsibilities:

Logistics and Safety

Goal: Maintain safety and serenity of residents protecting against external and internal disruptions

• Provide an active staff presence during assigned overnight shifts
• Assist with general cleanliness and safety of facility including emptying trash cans and cleaning-up spills, and general groundskeeping
• Perform nightly deep cleans across site to ensure overall health of facility
• Resolve any conflicts and file incident reports when necessary
• Provide necessary emergency support and follow emergency procedures
• Conduct safety and wellness checks
• Communicate potential concerns with security staff to ensure staff and guest safety
• [If program utilizes fleet vehicles] Provide late-night transportation services

Program Support

Goal: Assist Program Manager with program functions and activities

• Encourage and discuss progress toward housing with shelter guest
• Provide general support for guests
• Observe and report concerns, violations, and general events in daily staff logs
• Provide Late-night meals and organize early-morning food distribution

Requirements:

Education and Experience

• Ability to work effectively with a diverse population
• Plan, organize and prioritize duties; clearly communicate information and instructions verbally and in written form
• Maintain a positive, professional, and safe environment while on duty; and establish and maintain effective working relationships with others.
• Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs.
• Ability to perform crisis intervention as needed
• Ability to complete job duties that are guest focused, trauma informed, and housing focused
• California driver’s license, proof of insurance and reliable transportation is required
• DMV Records Pull may be required for programs that utilize fleet vehicles

General

• Reliable transportation required
• A flexible work schedule including some schedule changes, some weekends, and evening shifts to meet the department’s needs
• Detail-oriented and computer proficient in Microsoft Word and Excel required
• Self-motivated, the ability to manage a high volume of emails, work independently and with a group
• The ability to communicate clearly, effectively both in written and verbal form as well as respectfully are mandatory skills
• Multi-task and work in a fast-paced environment
• Navigate urgent matters while upholding a degree of flexibility
• Work effectively with a diverse population
• Rapid prioritization
• Speak effectively before landlords and/or small groups
• Knowledgeable about fair housing and legal concerns to advocate for the organization and the clients we serve

Physical Requirements

• Enter units with program staff as needed
• Answer and respond to phone queries
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift/push/pull up to 50 pounds at times

Mercy House is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)

E-Verify Right to Work Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster Eng_Es.pdf)

Job Type: Full-time

Pay: $21.00 per hour

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Overnight shift

Work Location: In person

Salary : $21