What are the responsibilities and job description for the Housing Mobility Counselor position at Mercy Housing & Shelter Corp?

Job Description

Job Title : Housing Mobility Counselor

Department : Mobility

Reports to : Program Manager

FLSA Status : Non-Exempt

Scheduled Work Times / Locations

Monday – Friday, 8 : 30AM – 4 : 30PM; flexibility for occasional nights and weekends when necessary

211 Wethersfield Ave., Hartford, CT

Job Summary :

The Housing Mobility Counselor will play a critical role in supporting individuals and families participating in the Section 8 or RAP programs as they transition to well-resourced communities. This position involves providing comprehensive housing mobility counseling, consumer support services, and tenant education. Key responsibilities include conducting landlord outreach and engagement, motivational interviewing, and delivering workshops and training sessions to help participants overcome housing barriers. The Housing Mobility Counselor will also support landlord recruitment efforts and ensure all program participants meet eligibility criteria while adhering to housing compliance standards. This role focuses on assisting both families and individuals within the metropolitan Hartford area.

Duties / Responsibilities :

Recruitment of eligible program participants.
Schedule and conduct initial enrollment according to program procedures, including interviewing clients and coordinating application forms.
Develop and support family plans with objectives, services to be provided, milestones for completion of key elements and timetables.
Provide families with detailed information about locational options in opportunity areas, assess schooling needs of each child in the family and make attempts to refer families to an area where family needs are best met. Make appropriate referrals for needed services to help remove barriers for a successful mobility move (i.e. credit repair, substance abuse);
Assist families with transitions after their move, including help in locating schools, churches, childcare, employment, social and medical services.
Actively identify, educate and recruit new landlords in high opportunity areas to rent to families in the housing mobility program.
Maintain required records of counseling services provided and the referrals made for each family to include follow-up telephone calls per policy.
Perform duties of the position with minimal direction and complete work tasks in a time-sensitive environment.
Adapt well to changes in work environment, manage competing demands, create, interpret and maintain data systems. Assist when needed in all aspects of temporary and permanent relocation of public housing residents.
Perform all other related duties as assigned.
Must have a valid driver’s license and access to a vehicle.

Required Skills / Abilities :

Excellent verbal and written communication skills

Experience in all areas of sourcing such as the internet, social media, networking, housing referrals, housing postings, as well as conducting training and virtual landlord networking.

Excellent interpersonal skills with the ability to communicate effectively both verbally and written with diverse clientele.

Excellent computer skills, including proficiency in MS Office Suite

Attention to detail, organizational skills, and follow through required, exceptional problem-solving capabilities

Excellent time management skills with a proven ability to meet deadlines; ability to prioritize tasks

Education and Experience :

Bachelor’s Degree in Social Work Human Services or a related field preferred, however equivalent education and experience will be considered.

Knowledge of housing resources available in Greater Hartford is preferred.

Real estate and / or property management experience preferred.

Bilingual / bi-cultural (English / Spanish) candidates are strongly encouraged.

Licenses and Certifications :

Must have valid Connecticut driver’s license and clean driving record with proof of automobile insurance.

Compensation & Benefits

24 -$26 per hour, based on experience plus generous incentive compensation plan.

Community Housing Advocates provides a generous employee benefits package, including medical, dental, retirement, short- and long-term disability, and tuition reimbursement. Full-time employees receive 10 days of PTO (paid time off) per year, plus 11 paid holidays and one (1) Floating Holiday and 40 Hours of Accrued Paid Sick Leave.

Physical Demands

The physical demands associated with the essential functions of this job are intermittent physical activity, such as walking, sitting and occasional lifting, pushing, and pulling.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary : $24 - $26

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