PATIENT REGISTRATION REPRESENT

For more than 70 years Mercy Medical Center Redding has offered comprehensive health care in the North State providing acute care and a full range of medical services. The 267-bed hospital offers major medical services including a Level II Trauma Center as well as specialized Cardiovascular Care Stroke Care Orthopedics Neurological Surgery Comprehensive Cancer Care Maternity Care and da Vinci Robotic Surgery. It is the sole provider of obstetrical services along with the only Level III Neonatal Intensive Care Unit in Shasta County. In addition the hospital’s network of care includes Mercy Home Health and Hospice and Dignity Health Connected Living. Mercy Medical Center Redding is a member of the Dignity Health system and is a sister facility to St. Elizabeth Community Hospital in Red Bluff and Mercy Medical Center Mt. Shasta. As one of the area’s largest not-for-profit employers we are proud to give back to the community by providing many programs and services to benefit overall health. Visit here to learn more.

One Community. One Mission. One California

Position Summary:

Employing excellent customer service skills the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered primary duties include: a) Appropriate patient identification b) Collecting accurate and thorough patient demographic data c) Obtaining insurance information and verifying eligibility and benefits d) Determining and collecting patient financial liability e) Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance The Patient Registration Representative adheres to the organization’s policies and procedures for resolution of patient financial liability. Additionally the Patient Registration Representative is an information source for patients and families by explaining hospital policies patient financial responsibilities and Patient Rights and Responsibilities.

Minimum Qualifications:

Minimum 1 year of experience working in a hospital Patient Registration department physician office setting healthcare insurance company revenue cycle vendor and/or other revenue cycle related roles

Experience in requesting and processing financial payments

Applicable education and/or training can be used to balance a lack of experience High School diploma GED or equivalent

Thorough understanding of insurance policies and procedures

Working knowledge of medical terminology

Able to perform basic mathematics for payment calculation

Intermediate to advanced computer skills

Preferred Qualifications:

Two (2) years of experience preferred

Knowledge of charity care programs various government and non-government programs preferred