What are the responsibilities and job description for the Manager, Clinic Operations 1 - PT/.6 FTE position at Mercy Physician Services, Inc.?
Work Shift Day Scheduled Weekly Hours 24 Summary This job supports Mercy's philosophy of patient centered care by leading and managing a physician's clinic and establishing clinic goals and performance standards to reach positive patient outcomes. Job Description Job Duties Management oversight of one clinic or multiple smaller locations which may include multiple providers, specialty clinics or clinics with extended hours. Resolves immediate issues in administrative areas (Information Services, Patient Billing, Human Resources) and ensures compliance with regulations, policies and procedures in a timely manner. Prepares and monitors clinic payroll per policy. Oversees employees' time card maintenance and absence requests. Maintains a quality improvement program in coordination with Director and other practice sites. Monitors compliance with marketing and patient satisfaction strategies. Reports practice performance to the Director, identifying operational efficiencies or areas for improvement. Practice performance measures to be available for review with Director and providers as needed. Coordinates and gathers statistical information for the Director to prepare financial management and production reports. Works with Human Resources to select, orient and train staff. Oversees work assignments and training of employees. Ensures adequate staffing of the practice site supplementing with resource employess as needed. Prepares and participates in feedback with employees, including performance evaluations, corrective action and commendations, working with Human Resources as needed. Participates in projects pertaining to designated clinic/providers. Acts as a liaison for project planning and develops standards and competencies relating to implementation of such projects. Coordinates, educates and implements process workflow changes in the clinic. Facilitates and participates in all team and Quality Council meetings, assures the completion of minutes that document agenda items, discussion of staff concerns and identified action plans and outcomes. Attends all Clinic Manager meetings. Serves as a resource to staff and providers for questions and issues pertaining to the EPIC medical record. Oversees the reconciliation of petty cash with cash paid receipts, in accordance with policy. Follows Mercy's safety guidelines, carries out job- specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries. Knowledge, Skills and Abilities Knowledge of health care administration practices, including financial statement review, budget and capital expenditure processes for the clinic. Knowledge of a variety of operational metrics and indicators pertaining to the clinic and ancillary services. Strong skills in planning, organizing, delegating and supervising. Ability to communicate with and act as a resource for individuals at all levels of the organization ranging from providers, peers, clinical and non-clinical staff. Possess general understanding of Medicare, Medicaid, managed care and other third party payor's guidelines. Knowledge of legal issues in all aspects of operations to ensure compliance with regulatory agencies and rights of all customers. Achieve Epic super user status by completing necessary requirements. Professional Experience Two years of administrative support or clinical experience in a healthcare setting required. Education High School diploma required. Associate's degree in related field, preferred. Licensure, Certification, Registration Iowa Dependent Adult Abuse & Iowa Child Abuse Mandatory Reporter training required. Employee must submit certification of completed training to Human Resources prior to start or transfer date. Pay Rate Type Salary Mercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years. Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics. Talent Tuesdays Walk-In Interviews at Mercy Cedar Rapids - 11:00 a.m. to 1:00 p.m. every Tuesday We welcome the chance to meet with you and share our current opportunities, including information on our exciting sign-on bonuses for select positions! Mercy Cedar Rapids is a growing healthcare system. We are mission-driven, locally managed, and committed to the professional and personal growth of our employees. No appointment necessary – just bring your résumé! The Mercy Touch® — it’s compassionate people taking care of patients and each other. And, at Mercy Cedar Rapids, there's something for anyone who wants to have an influence on their community and grow their career. We are proud of our mission-centered culture and our employees enjoy growth opportunities, supportive team members, a generous benefits package and more. If you don't see the position you're looking for - or if you're not sure what you're looking for, we invite you to join our Talent Community to stay informed about future opportunities!
