What are the responsibilities and job description for the Patient Access Representative position at Mercy Regional Medical Center?
Welcome to CommonSpirit Health Mountain Region:
CommonSpirit Health is one of the nation’s largest nonprofit, faith-based health systems, with a team of over 150,000 employees and 25,000 physicians and advanced practice clinicians. CommonSpirit operates more than 2,200 care sites and 140 hospitals, serving some of the most diverse communities across the nation, letting humankindness lead the way.
Overview:
Mercy Regional Medical Center is an 82-bed, acute care hospital located in the scenic Southwest Colorado town of Durango. It is the only hospital in Colorado to be rated by Medicare with five stars for overall hospital quality. It is recognized by Healthgrades as a Top 100 Hospital for orthopedic and spine surgery and for outstanding patient experience and patient safety. Mercy has also received 10 consecutive ‘A’ grades for patient safety from The Leapfrog Group. Our providers use state-of-the-art technology in an environment designed to promote well-being and healing of body, mind, and spirit. Among the many specialty services available at Mercy are emergency care (Level III trauma designation), surgical care, cardiac care (including interventional), Orthopedic and Spine Centers of Excellence, a Family Birthing Center, home care, hospice care more. Durango offers an exceptional quality of life with small town charm, excellent schools, and year-round, world-class outdoor recreation opportunities including snow sports, river sports, hiking, biking, camping and more.
Our Total Reward Offerings:
Shift: Days
CommonSpirit Health Mountain Region is committed to building healthier communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen—both inside our hospitals and out in the community. With locations throughout Colorado, Utah, and Kansas, we deliver the same high standard of care to our employees as we do to our patients. Our 20 hospitals, emergency and urgent care centers, home care and hospice, Flight for Life Colorado TM , telehealth and over 240 physician practices and clinics offer endless opportunities! Here, you can grow your career and impact the people in the communities you serve.
CommonSpirit Health is one of the nation’s largest nonprofit, faith-based health systems, with a team of over 150,000 employees and 25,000 physicians and advanced practice clinicians. CommonSpirit operates more than 2,200 care sites and 140 hospitals, serving some of the most diverse communities across the nation, letting humankindness lead the way.
As "the champion of first impressions" our valued Patient Access professionals are key contributors to the overall patient experience. You will maximize your talent for organization, operations, customer service and have plenty of opportunity to lead and guide change.
You’ll be seen as a valued resource as you collaborate with administration, management, physicians, and other staff members to support our patients, visitors and other customers. In this Patient Access Representative role you will:
- Create a positive impression for each patient, family member, visitor or staff while performing the tasks of pre-admitting, admitting and/or registering, routing or escorting patients, family or visitors.
- Interview patients or relatives to obtain demographic and financial information required to complete the registration/admission and record the information in the electronic record system.
- Verify insurance benefits; explain financial requirements to the patient or patient representative, and collect the outstanding patient portion prior to or at the point of service.
- Serve as a mentor to new associates and assist in new employee orientation.
In addition to bringing your whole self to the workplace each day, qualified candidates will need the following:
- Office experience in a healthcare environment, medical terminology, ability to multitask and prioritizing skills preferred.
- Experience with Microsoft Office, Outlook, Excel, Word, Power Point, Windows XP, Windows 7, utilization of website search engines.
- High School diploma required
Physical Requirements - Sedentary work -(prolonged periods of sitting and exert up to 10lbs force occasionally)
Your Connected Community:
At CommonSpirit Mountain Region, we believe in the healing power of humanity and serving the common good through our dedicated work and shared mission to celebrate humankindness.
Mercy Regional Medical Center is an 82-bed, acute care hospital located in the scenic Southwest Colorado town of Durango. It is the only hospital in Colorado to be rated by Medicare with five stars for overall hospital quality. It is recognized by Healthgrades as a Top 100 Hospital for orthopedic and spine surgery and for outstanding patient experience and patient safety. Mercy has also received 10 consecutive ‘A’ grades for patient safety from The Leapfrog Group. Our providers use state-of-the-art technology in an environment designed to promote well-being and healing of body, mind, and spirit. Among the many specialty services available at Mercy are emergency care (Level III trauma designation), surgical care, cardiac care (including interventional), Orthopedic and Spine Centers of Excellence, a Family Birthing Center, home care, hospice care more. Durango offers an exceptional quality of life with small town charm, excellent schools, and year-round, world-class outdoor recreation opportunities including snow sports, river sports, hiking, biking, camping and more.
Be sure to consider our generous benefits as part of your overall compensation! Designed with your well-being in mind, our benefits include:
- Medical
- Dental
- Vision
- 401K with generous match
- Daycare FSA that can include a company contribution
- Tuition Reimbursement
- Student Loan Forgiveness and more!
View more on our benefits HERE.
Pay Range:
$18.00 - $28.60 / hour
Shift: Days
Salary : $18 - $29
