What are the responsibilities and job description for the Case Management Assistant position at Mercy Rehabilitation Hospital Northwest Arkansas?
A career at Mercy Rehabilitation Hospital Northwest Arkansas, formally known as Rogers Rehabilitation Hospital, a state-of-the-art, 36-bed inpatient acute rehabilitation hospital operated jointly with Lifepoint Health and Mercy, is more than a job. It's a chance to be a vital member of an interdisciplinary team caring for people in Benton County who need continued care to recover completely. You have specialized skills and our patients in the Northwest Arkansas area need them! If you are an enthusiastic individual seeking an environment dedicated to superior patient care and an organization with a strong mission to serve our community, we invite you to apply!
Benefits:
- Professional development and advancement opportunities
- Strong interdisciplinary teamwork opportunities
- Superior quality patient outcomes
- Supportive leadership and culture
- State-of-the-art equipment
What you will do in this role:
- Provides assistance to the case management staff, including but not limited to, creating and sending referral packets, organizing admissions and discharge patient records, making phone calls, obtaining signatures, or any other assistance needed determined by the CM team
- Assist the case management team by making necessary arrangements for post-discharge follow up care
- Forwards the necessary patient clinical information for all admissions, concurrent, and retroactive insurance reviews to payers for completion of medical necessity review
- Monitors, follow-up, documents, and tracks payer responses/requests for completed clinical reviews, including approvals, appeals, and denials, and communicates theses to the appropriate personnel
- Monitors and tracks the total hospital certified days of the patient for payer (commercial, managed care and Medicaid) and communicates missing certifications to the Lead CM/DQ and Case Manager
- Other duties as assigned
Qualifications
- College degree in healthcare related field preferred
- LPN or social work degree preferred but not required
- Minimum of 1 year hospital or post-acute care experience with preference in case management or clinical department
- Proficient with Word and Excel software
Mercy Rehabilitation Hospital Northwest Arkansas strives to maximize the health, function, and quality of life of those we serve through comprehensive physical medicine and rehabilitation programs. Our rehabilitation programs provide ongoing care and specialized treatment to patients throughout their recovery journey. We offer customized, intense rehabilitation tailored to the individual needs of those recovering from stroke, brain injury, neurological conditions, trauma, spinal cord injury, amputation, and orthopedic injury.
