What are the responsibilities and job description for the Housing Specialist position at Mercy Ships?

1628- Global Housing Coordinator

Who We Are

Mercy Ships is a global faith-based charity that uses hospital ships to bring life-changing surgeries and transformational medical training to people in some of the most challenging contexts along the African coast. For over 40 years, Mercy Ships has been delivering lasting hope and healing through safe surgical care, while working alongside partners and stakeholders to strengthen local healthcare systems in more than 55 countries. Since the inception of this dream by founders Don and Deyon Stephens in 1978, Mercy Ships has served more than 2.7 million direct beneficiaries without regard for race, gender, or religion.

The Opportunity

Do you have a heart for the hurting and a desire to invest your talents and experiences into a mission with eternal significance? For every transformative surgery that takes place onboard one of our Mercy Ships, there are dozens of men and women being used of the Lord to prepare through their vocational gifts and talents!

Full-time, $21 / hr. with Benefits. Salary is based upon the Candidate’s location. U.S Candidates Only.

Job Summary

Summary Description

The Global Housing Coordinator at Mercy Ships International Office manages guest accommodation placement for both ISC and Ship requests and serves as a backup Receptionist. This role provides exceptional hospitality and guest experience by using industry best practices with high focus on communications.

How You’ll Contribute

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Receive, review and respond to accommodation requests via the Mercy Ships Travel Portal.
Accurately manage and maintain accommodation booking status in StarRez.
Facilitate seamless communication and coordination between the Travel Center, Stewards Hotel Services, Pursers, and Ship P&C departments.
Ensure housing requests adhere to Guest Policy.
Pre-Block rooms for large groups (i.e. Vision trips, On Boarding, etc.).
Update and maintain Guests Guidebooks.
Other duties as assigned.

Ship Process :

Review required travel documents and communicate any deficiencies.

Create guest profile through multi-step inputs.

Communicate with ship P&C when crew cabin bed space is required for guests.

ISC Process :

Send guest confirmation letters and key pick up instructions.

Ensure correct room key placement in Key Cafe.

Communicate room turnover needs to hospitality supervisor.

Facilitate invoice and payment for all self-funded request.

Report monthly department charge.

Hospitality Assistant / Reception :

Create persons entering building, determine nature and purpose of visit and direct them to or contact appropriate host to escort them to specific destination.

Maintain office security by following safety procedures. Log Campus guests and provide Visitor badges as required.

Operate telephone system via Webex to answer and screen calls. Check voice mail messages each morning and after lunch; return calls or forward as necessary.

Perform additional duties as assigned to support the hospitality team and overall operations.

Must be able to stand / walk for multiple hours; lift up to 25lbs.

The Ideal Candidate Will Demonstrate :

The requirements listed below are representative of the knowledge, skill, and / or ability required.

Strong customer service mindset, including attitude and approach, when interfacing with the

public and colleagues.

Strong time management skills and task prioritization.

Work collaboratively and communicate effectively verbally and in writing.

Maintain high standards of personal appearance and grooming

Adaptability and flexibility.

Supportive of Mercy Ships mission and vision and committed to its core values.

Understand and apply servant leadership, work collaboratively with integrity and demonstrate

accountability.

Qualifications (Knowledge, Skills, Abilities, and Requirements)

The requirements listed below are representative of the knowledge, skill, and / or ability required.

Strong customer service mindset, including attitude and approach, when interfacing with the public and colleagues.

Strong organizational skills and analytical problem-solving skills.

Strong time management skills and task prioritization.

Work collaboratively and communicate effectively verbally and in writing.

Proven ability to work across multiple software platforms and accurately input and / or transpose information.

Protect confidential information.

May require occasional international travel for business purposes.

Supportive of Mercy Ships mission and vision, and committed to its core values.

Understand and apply servant leadership, work collaboratively with integrity and demonstrate accountability.

Education And Experience

The requirements listed below are representative of the education and / or experience required.

High School Diploma or its equivalent required.

Previous data entry, reservation or scheduling experience required.

Customer service experience required.

Hotel / Housing experience preferred.

Successful completion of Mercy Ships Entry Training will be required within the first year.

Pour your God-given talents into a mission with eternal return on investment join the Mercy Ships Crew, today!

This is a paid position. To Apply for Consideration Please Email Resumes to our HR Talent Acquisition Specialist via email abby.bennett@mercyships.org

To explore our many Mercy Ships volunteer opportunities, please visit us at :

Actual compensation may vary dependent upon location of hire

Salary : $21

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