What are the responsibilities and job description for the Call Center - Customer Service Representative II (Remote) position at Mercy?
We’re a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.”
Overview: Customer Service Representative II (Remote)
Position can be remote (Work from Home)
*Please note that as of the posting date of this job announcement, Mercy is unable to offer immigration sponsorship or visa assistance for this position. We encourage all eligible candidates, including U.S. citizens, permanent residents, and those with existing work authorization, to apply.
The MyMercy Customer Service Representative will assist patients in successfully gaining access to the MyMercy (Epic MyChart) application by providing digital support either over the telephone or through other electronic media. This will include assisting callers with registering their MyMercy account, resetting passwords, validating caller identification, and troubleshooting basic access issues. The MyMercy Patient Access Agent will answer questions related to accessing the application from patients and Mercy Coworkers. All interactions will be accurately documented with appropriate detail in the enterprise tracking system by the agent. The MyMercy Customer Service Representative performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.
Qualifications:
- Experience: Up to a year of customer service.
- Required Education: High School Diploma or equivalent.
- Other:
1-3 years customer service preferred
1 year contact center experience preferred
Understanding clinical/healthcare settings a plus
We Offer Great Benefits:
Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 48 hours or more per pay period!
We’re bringing to life a healing ministry through compassionate care.
At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We’re expanding to help our communities grow. Join us and be a part of it all.
What Makes You a Good Match for Mercy?
Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.
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