What are the responsibilities and job description for the Director-Operations - Springfield, MO position at Mercy?
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Overview:
Must have a proven ability to lead, persuade, influence and negotiate with respect to physician practice operations, as well as within Operations Department and among other support departments; have a proven ability to understand and foresee corporate implications of subtle detail changes; have a proven ability to identify and implement cross-functional process improvements; be detail-oriented and well organized; have proven ability to track issues and follow through on resolution; have ability to read, analyze, interpret and use complex business documents, contracts, regulations, policies and procedures; and have strong verbal and written communication and interpersonal skills. Communication and interpersonal skills must include demonstrated ability to communicate effectively and tactfully to internal and external contacts and physicians to present and obtain sensitive information. Must have the ability to exercise sound business judgment within general company policies. Must possess highly effective time management and organizational skills to independently manage team to achieve multiple objectives according to high quality standards. Must be able to work effectively within a team environment. Must contribute to organizations growth and profitability by providing operational expertise to existing and potential physician practices; and serve in a leadership role, providing subject matter expertise, guidance and direction to practice management consultants. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.
Responsible for oversight of business and operations for identified physician practices (departments) (anticipate 20-30 practices per Director).
Ensure that the Office Manager at each practice is accountable for achieving the expectations for day-to-day practice management held by both the physicians and the Mercy Clinic organizational leaders.
Provide operations leadership to the practice component of physician billing and use agreed-upon metrics to monitor and provide communication to physicians and Mercy Clinic Practice Management leadership.
Provide routine and regular communication to practice physicians including practice financial results and physician compensation. Maintain strong knowledge regarding physician contracts in any area of responsibility and be prepared to speak knowledgeable about basic terms.
Provide leadership and oversight to creation and monitoring of practice budgets in coordination with Mercy Finance
Hold frequent and routine meetings with start-up physicians to support practice building and to provide feedback about financial progress. Coordinate marketing activities with Mercy MarComm and Business Development.
Responsible for oversight of physician practice facility issues in conjunction with Mercy Real Estate: site search input and recommendation, lease renewal facilitation and internal space layout planning.
Responsible for management/implementation of specific projects or initiatives across the entire physician enterprise as assigned. (Example: Epic PM reporting liaison, Office Contact University/Education, malpractice insurance program administration, acute care models, expanded patient access, Lean Facility Design, mission awareness, regulating compliance, customer service initiatives, Physician Billing initiatives, and other strategic initiative as identified.)
Collaborate with Physician Billing Administration and Finance to ensure effective billing activities at the physician practice level. Direct and provide practice-specific consultation, coordinate office manager task forces, and update billing-related office forms. Interact with practices and Physician Billing personnel to improve communications and resolve root causes of accounts receivable issues; ensure continued training, focusing on business office processes, insurance knowledge/understanding, and charge entry.
Develop and implement training/education activities for identified needs in physician practices, such as new office manager orientation, new physician orientation, business office procedures, customer services, OSHA, CLIA, and HIPAA.
Work collaboratively with Mercy Clinic and Mercy support departments to provide leadership to practice transitions, such as acquisitions, relocation, and start-ups.
Work with a dynamic team of multi-skilled professionals and lead them to act on a shared vision. Coach and provide guidance to direct reports in areas such as project management, financial analysis, communication and organization skills. Ensure that accountabilities are established, and that progress is monitored and reported to practice management leadership as appropriate.
Select and/or supervise staff, counsel, and conduct annual performance reviews. Assure communicating of employee relations issues to Vice President to ensure equitable handling.
Communicate and apply practice and Mercy policies, assuring compliance; recommend and/or draft changes to policies when needed.
Qualifications:
- Experience: Requires five to seven (5-7) years previous experience in areas of physician practice operations. Previous supervisory experience
- Required Education: Bachelor's Degree in Business Administration field, Health Care, or equivalent experience.
- Preferred Education: Graduate Degree
We Offer Great Benefits:
Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period!
We’re bringing to life a healing ministry through compassionate care.
At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We’re expanding to help our communities grow. Join us and be a part of it all.
What Makes You a Good Match for Mercy?
Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.
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