What are the responsibilities and job description for the Exec Dir - Patient Access (Exempt) position at Mercy?
We’re a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.”
Overview:
The Executive Director-Patient Access will be responsible for leading Clinic Contact Centers and Central Test Scheduling teams dedicated to patient access activities including, but not limited to, scheduling, referral and prior authorization activities. Collaborates with department-specific leaders to direct activities of coworkers and teams for target achievement, goal setting and to ensure smooth transitions occur between ambulatory and test/procedure scheduling. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.
Qualifications:
Education: Bachelors degree
Experience: 3-5 years in a management position.
Other Skills and Knowledge: Must have demonstrated skills in leadership, oral and written communication, problem solving and organizational ability. Must be competent in many computer systems and be able to troubleshoot computer equipment. Must be competent in Microsoft Office (Word, Excel, PowerPoint).
Preferred Education: Masters degree
Preferred Experience: Managing call center metrics, ensuring customer satisfaction, and reporting statistical performance levels related to contact center performance in healthcare.
We Offer Great Benefits:
Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period!
We’re bringing to life a healing ministry through compassionate care.
At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We’re expanding to help our communities grow. Join us and be a part of it all.
What Makes You a Good Match for Mercy?
Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.
clinic contact center OR patient access Or central test scheduling OR director OR executive director
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