What are the responsibilities and job description for the Experience Ambassador position at Mercy?
We’re a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.”
Overview:
The Patient Experience Ambassador provides an atmosphere of hospitality and an exceptional experience for visitors, patients, families, staff and all who enter Mercy Hospitals. Mercy calls us to anticipate and respond to the needs of those we serve. The Px Ambassador supports departmental leaders and care teams by proactively anticipating the needs of patients and their families during their stay by providing compassion, hospitality, de-escalation where indicated and bringing forward opportunities to recognize coworkers as well as opportunities to improve a patients experience with Mercy. Px Ambassadors have the opportunity to serve in diverse care settings throughout the hospital with an emphasis on areas that incur routine waiting and delays and a high risk of patient/family escalation such as the Emergency Trauma Center, ICUs. behavioral health and surgery centers.
Qualifications:
- Education: High school or equivalent.
- Experience: 3-5 years working in a customer relations role in retail, food service, hospitality, healthcare or other service industry.
- Preferred Certifications: Certificate in patient advocacy, MANDT (or other de-escalation certification)
- Other: Candidate must be a positive, compassionate, outgoing individual who is comfortable initiating conversation with strangers, seeking out needs of patients with a proactive approach. Ability to remain positive under stress particularly during frequent interruptions. Excellent communication skills and ability to deal with patients and family members who may be in crisis is essential. Ability to respond to customers' needs by observing body language, facial expressions and listening in a participatory manner. Able to multi-task. Must show initiative/be a self-starter, take ownership, and be able to resolve issues. Able to assert him/herself in situations. Good reasoning ability is needed in order to make decisions as necessary. Ability to maintain confidentiality. Present neat and clean appearance, appropriate for a professional healthcare environment in accordance with hospital policy. Ability to work without close supervision. Basic computer skills.
We Offer Great Benefits:
Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period!
We’re bringing to life a healing ministry through compassionate care.
At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We’re expanding to help our communities grow. Join us and be a part of it all.
What Makes You a Good Match for Mercy?
Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.
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