What are the responsibilities and job description for the Onboarding Education Coordinator - REMOTE position at Mercy?
We’re a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.”
Overview:
This is a REMOTE position.
● Coordinates Training: Partners with HR and Mercy leadership to ensure timely and accurate class registration for new hire and ongoing training.
● Customer Service: Maintains accurate, timely, and professional communication to coworkers and leaders throughout the onboarding timeline and any ongoing required education.
● Maintains Training Records: Keeps records related to training, including registration, evidence of completion, and compliance audits.
● Provides Production Support: Performs support tasks with a focus on service excellence, including scheduled intake and recurring activities.
● Resolves HR System Issues: Researches and resolves HR system-related issues, providing information to customers.
● Evaluates and Improves Processes: Assesses process workflows for effectiveness and suggests enhancements to leadership.
● Develops Documentation: Creates and updates procedures, guidelines, and documentation for HR system users.
● Assists with System Maintenance: Reviews, tests, and implements HR system upgrades or patches, collaborating with functional and technical staff.
● Supports Project Requirements: Assists the extended team to ensure project requirements are met.
● Supports Automation: Processes and resolves errors to enhance the effectiveness and continuous improvement of automation solutions.
● Data Tracking and Analysis: Analyzes daily metrics to ensure optimized performance and caregiver experience.
● Additional duties as assigned.
Qualifications:
- Experience: Previous experience in training/process coordination, HR support, or a related field.
- Required Education: High school diploma or equivalent.Perferred Certifications: Certification(s): HR certification (HR, SHRM-CP)
- Other: ● Organizational Skills: Ability to manage multiple tasks and priorities effectively.
● Communication Skills: Strong verbal and written communication skills.
● Technical Proficiency: Familiarity with EHR systems, HR systems, and learning management systems, Microsoft products, learn computer applications quickly.
● Problem-Solving Skills: Ability to research and resolve issues efficiently.
● Attention to Detail: Meticulous in maintaining data, records and documentation.
● Customer Service Orientation: Commitment to providing excellent service to internal and external customers.
● Adaptability: Ability to adapt to new processes and systems quickly.
We Offer Great Benefits:
Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period!
We’re bringing to life a healing ministry through compassionate care.
At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We’re expanding to help our communities grow. Join us and be a part of it all.
What Makes You a Good Match for Mercy?
Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.
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