What are the responsibilities and job description for the Public Safety Assistant-Full Time-Evening Shift position at Mercy?
We’re a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.”
Overview:
- Assist in providing a reasonably safe and secure environment for the patients, visitors, and staff throughout facility and on the Maternal Child Unit and other individual locked down units when needed.
- Assistants work 8 1/2 hour shifts that are placed on a variable schedule.
- Badge Production utilizing System Administration for developing new-hire badges, replacing/printing replacement badges, modifying access levels and groups. Assuring timely delivery, pulling audit reports, assisting coworkers in real time as required.
- Shift duties include, but are not limited to: Manage access to the Hospital, ED, Construction Areas, Maternal Child Unit and other locked down units by utilizing the Easy Lobby visitor management system and/or Lenel; Writing detailed reports on significant events; Maintaining a high level of training on; Easy Lobby visitor management system; multi line phone system; infant protection system (HUGs), video public safety system (Genetec), door access system, Evolv weapons detection system, and fire alarm protection system; Assist Department of Family Services with child custody issues as may be required; Have a detailed understanding of Report Exec Reporting system.
Qualifications:
- Education: High School Graduate or equivalent.
- Licensure: None.
- Experience: Prior customer service experience preferred not required.
- Certifications: None.
- Other: Skills, knowledge and abilities:
- Good organizational skills with a demonstrated skill in human relations and communications.
- Basic computer skills required
- Knowledge: Required training includes but is not limited to: CPR, AED, Communications, and Surveillance. Technical training includes end user training on basic computer, video management system, door access system, infant and child protection system, report-dispatch system, Evolv weapons detection system and visitor management system.
- Preferred Experience: 1 year experience in customer service position.
- Preferred Other: Multi-task oriented. Excellent communication skills and problem-solving abilities.
- Must have a valid driver's license and pass all security and background checks.
- Knowledge of relevant computer applications and ability to type.
We Offer Great Benefits:
Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period!
We’re bringing to life a healing ministry through compassionate care.
At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We’re expanding to help our communities grow. Join us and be a part of it all.
What Makes You a Good Match for Mercy?
Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.
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