What are the responsibilities and job description for the Application Educator position at Mercyhealth Wisconsin and Illinois?
Overview
Experience a rewarding and fulfilling career with Mercyhealth. Mercyhealth is committed to offering our partners a best place to work. Our unique workplace Culture of Excellence is built upon:
Responsibilities
Essential Duties and Responsibilities
To perform the job successfully, an individual should demonstrate the following behavior expectations:
Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.
Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.
Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.
Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.
Education and Experience
Bachelor's degree preferred or equivalent work experience in a discipline developing analytical and conceptual thinking skills. Minimum 2 years previous experience training, designing and supporting medical software applications required.
Experience in adult education and detailed understanding of workflows and system configuration required.
Certification and Licensure
Prior certification in Epic application preferred.
Required to achieve assigned Computer Application certifications within 90 days of training and to maintain assigned certification while in this role.
Additional Requirements
Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check. Must be able to follow written/oral instructions.
Other Skills And Abilities
Experience with and demonstrates competence in Microsoft Office Applications. Ability to work independently and be result oriented.
Requires excellent verbal and written communication skills and ability to coordinate and prioritize tasks and project components. Ability to lead.
WORK ENVIRONMENT
The noise level in the work environment is usually
Partner may access patient care information, financial data, insurance data, human resource data and strategic and planning data needed to perform their job duties as directed by the director.
WORK CONTACT GROUP
Partners, physicians, patients/family, visitors, vendors
SPECIAL PHYSICAL DEMANDS
Not Applicable
LEVEL OF SUPERVISION
Minimal supervision required
SUPERVISES
This job has no supervisory responsibilities.
Benefits
Mercyhealth offers a generous total rewards package to eligible employees including, but not limited to:
Experience a rewarding and fulfilling career with Mercyhealth. Mercyhealth is committed to offering our partners a best place to work. Our unique workplace Culture of Excellence is built upon:
- Employee engagement, empowerment and growth
- Teamwork toward our common goal – providing exceptional health care services with a passion for making lives better
- An atmosphere of caring and quality that cascades throughout the organization
Responsibilities
Essential Duties and Responsibilities
- Master the assigned application/s as well as specific workflows related to the use of the application/s.
- Use combined knowledge of workflows and the assigned application, to assess current process and information needs. Participate in workflow design improvement and system build of assigned software system (s). Build, test and maintain training environment for the assigned application (s).
- Provide training for application installations, upgrades/updates, and ongoing user training and support.
- Design courses and prepare materials using instructional design principles and methods that are consistent with adult learning principles. Maintain documentation per department protocol.
- Demonstrate and mentor others in effective presentation and facilitation skills to lead an effective learning experience. Deliver training in a classroom setting on an individual basis, or via remote support.
- Scheduling of end-users, trainers, classrooms, and students. Maintains training records in the learning management system.
- Utilize application skills and tools to provide direct phone support to answer end-user questions. Create and document utilizing protocol, triage, follow up and appropriately route or resolve service desk tickets.
- Consults with providers, clinical and business leaders and other partners to identify problems and resolutions related to software applications and functions
- End user support during on-call hours will be expected.
To perform the job successfully, an individual should demonstrate the following behavior expectations:
Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.
Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.
Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.
Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.
Education and Experience
Bachelor's degree preferred or equivalent work experience in a discipline developing analytical and conceptual thinking skills. Minimum 2 years previous experience training, designing and supporting medical software applications required.
Experience in adult education and detailed understanding of workflows and system configuration required.
Certification and Licensure
Prior certification in Epic application preferred.
Required to achieve assigned Computer Application certifications within 90 days of training and to maintain assigned certification while in this role.
Additional Requirements
Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check. Must be able to follow written/oral instructions.
Other Skills And Abilities
Experience with and demonstrates competence in Microsoft Office Applications. Ability to work independently and be result oriented.
Requires excellent verbal and written communication skills and ability to coordinate and prioritize tasks and project components. Ability to lead.
WORK ENVIRONMENT
The noise level in the work environment is usually
- Occupational Exposure: Category A - All partners in the specified job classification have occupational exposure.
- Occupational Exposure: Category B -Some partners in the specified job classification have occupational exposure.
- Occupational Exposure: Category C - No partners in the specified job classification have occupational exposure.
- Neonate (birth – 28 days)
- Infant (29 days – less than 1 year)
- Pediatric (1 year – 12 years)
- Adolescents (13 years – 17 years)
- Adult (18 years – 64 years)
- Geriatric (65 years and older)
Partner may access patient care information, financial data, insurance data, human resource data and strategic and planning data needed to perform their job duties as directed by the director.
WORK CONTACT GROUP
Partners, physicians, patients/family, visitors, vendors
SPECIAL PHYSICAL DEMANDS
Not Applicable
LEVEL OF SUPERVISION
Minimal supervision required
SUPERVISES
This job has no supervisory responsibilities.
Benefits
Mercyhealth offers a generous total rewards package to eligible employees including, but not limited to:
- Comprehensive Benefits Package: Mercyhealth offers a retirement plan with competitive matching contribution, comprehensive medical, dental, and vision insurance options, life and disability coverage, access to flexible spending plans, and a variety of other discounted voluntary benefit options.
- Competitive Compensation: Mercyhealth offers market competitive rates of pay and participates in various shift differential and special pay incentive programs.
- Paid Time Off: Mercyhealth offers a generous paid time off plan, which increases with milestone anniversaries, to allow employees the opportunity for a great work-life balance.
- Career Advancement: Mercyhealth offers a number of educational assistance programs and career ladders to support employees in their educational journey and advancement within Mercyhealth.
- Employee Wellbeing: Mercyhealth has a focus on wellbeing for employees across the organization and offers a number of tools and resources, such as an employer-sponsored health risk assessment and a Wellbeing mobile application, to assist employees on their wellbeing journey.
- Additional Benefits: Mercyhealth employees have access to our internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to help with retirement planning.
