Revenue Cycle Operations Training Specialist

Overview

The Revenue Cycle Operations Training Specialist will assist in the design, development and facilitation of training and development programs. The Specialist will work with information systems on all testing and training for EPIC related upgrades. Should possess strong presentation skills in order to effectively deliver training and orientation sessions to adult learners. Maintains documentation of training activities. Handles registration and training logistics. Prepares and administers competency tests. Will be responsible for documentation of Visio workflow processes.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist in the design, development and coordination of training sessions, programs and competency testing for Revenue Cycle Operations.
• Prepare, assemble and revise course materials annually or as requested to meet department needs.
• Achieve and maintain a solid understanding of the business environment as a whole, including business practices, processes and strategies;
• Conduct training, development, competency testing and general orientation sessions for partners in all areas of Revenue Cycle including Patient Access, Patient Financial Services, Managed Care and Coding;
• Assist in evaluation of effectiveness of training programs;
• Develop presentation materials, lead meetings and facilitate workgroups;
• Maintain master training calendar, ensure availability of equipment, space and materials.
• Prepare course advertising materials; coordinate schedule of external and internal training resources.
• Communicate all set ups of training sessions and ensure necessary materials and supplies are available.
• Follow-up with staff in-person after completion of trainings to ensure competency or retraining as necessary.
• Work with management team to provide additional support including coaching and in-services.
• Facilitate, and measure regular quality audits across the Revenue Cycle areas to ensure areas meet organizational objectives;
• Conduct quality audits and provide feedback to division leadership;
• Provide analysis of the quality metrics and updates on Revenue Cycle dashboard;
• Identify and facilitate lean initiatives for areas that fail to meet performance metrics;
• Demonstrate collaboration and flexibility to deliver education when most convenient for the department;
• Partner with information systems to test all EPIC upgrades for Revenue Cycle areas with keen understanding of changes and impacts to revenue cycle processes.
• Document department workflows and inter-departmental impacts via Visio workflow documentation
• Identifies opportunities for improvements during workflow documentation and notifies leadership of such opportunities.
• Create and maintain workflow documentation and training materials in a central storage location to allow partner accessibility when needed.
• Partner with all team members to achieve goals;
• Receptive to others' ideas and opinions;
• Other duties as assigned.
  
  
  

CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONS

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

Education And Experience

Bachelor's Degree preferred.

3 years - Experience, developing, planning and facilitating training materials, performance improvement and program management. Strong analytical, oral, and written communication & presentation skills. (Required)

3 years - Revenue cycle related functions in conjunction with training (Preferred)

CERTIFICATION AND LICENSURE

Required to have or obtain within the first year the following Epic certifications: EPIC PB/HB Resolute or Cadence Certification; Demonstrated experience with Epic TED (training environment design) and training tools. Preferred HFMA CRCR certification.

Demonstrated experience in developing and conducting employee training programs;

Experience using Microsoft Publisher, Microsoft office, Visio, and Microsoft Word. Experience with Adobe Captivate or Articulate Storyline strongly preferred

Additional Requirements

Passing the Driver’s License Check and/or Credit Check (for those positions requiring).

Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check.

Must be able to follow written/oral instructions.

Other Skills And Abilities

• Excellent oral communication skills/organizational skills
• Ability to handle stress and problem solve
• Computer experience required
• Knowledge of Epic desirable
• Able to work independently
• Medical Terminology, CPT, ICD-10 experience preferred.
• Must be proficient with Microsoft Office Suite, including Outlook, Excel and Word.
• Must have sufficient computer skills to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, and electronically notate registration software, and other required applications/systems.
• Demonstrated ability to communicate clearly and concisely, both verbally and in writing, with peers, supervisors, payers, physicians, patients, other departments.
  
  
  

WORK ENVIRONMENT

The noise level in the work environment is usually moderate.

Occupational Exposure: Category C - No partners in the specified job classification have occupational exposure.

AGE OF PATIENTS SERVED

Non-Specific Task (N/A)

INFORMATION ACCESS

Partner may access patient care information needed to perform their job duties.

WORK CONTACT GROUP

Partners, physicians, patients/family, visitors, vendors

SPECIAL PHYSICAL DEMANDS

The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.

While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is frequently required to sit and work at a computer for long periods of time. The employee is occasionally required to stand. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee must have good manual dexterity to operate keyboard and telephone; repetitive finger/wrist movement associated with use of keyboard; prolonged sitting. The employee must be able to lift or move office related objects

LEVEL OF SUPERVISION

Independent judgment is required, and is responsible for notifying leadership of those partners not meeting competency requirements

SUPERVISES

This position has no supervisory responsibility