Certified Medical Interpreter (Spanish)

Overview

Proof of qualification

We require candidates to provide proof of successful completion of a bilingual fluency assessment or any similar qualifying test as part of the application process. Based on the candidate’s previous job-related experience, we may offer to cover the cost of the required assessment if there is no proof offered at the time of application.

or

Certification and Licensure

Certification in one of the following:National Board of Certified Medical Interpreters -NBCMICertification for Health Care Interpreters -CCHINational Certification for Health Care Interpreters- CIHC

Experience a rewarding and fulfilling career with Mercyhealth. Mercyhealth is committed to offering our partners a best place to work. Our unique workplace Culture of Excellence is built upon:

• Employee engagement, empowerment and growth
• Teamwork toward our common goal – providing exceptional health care services with a passion for making lives better
• An atmosphere of caring and quality that cascades throughout the organization

Serves as a Medical Interpreter while providing language assistance services for the Limited English Proficient (LEP) individual in order to facilitate accurate, effective and efficient communication during the assessment and delivery of healthcare services. The Medical Interpreter will also serve the organization by promoting awareness about the language and cultural needs of the LEP individual. Works flexible hours to meet system needs. Performs other duties as assigned.

Responsibilities

Essential Duties and Responsibilities

• Precisely and accurately interprets the exchange of information, including critical medical information, from English to the target language.
• Provides medical interpretation in an ethical and professional manner in compliance with Mercyhealth's code of conduct and Mercyhealth's Interpreter Code of Ethics and Standards of Practice.
• Develops, implements, coordinates and evaluates Mercyhealth processes and systems, in relation to communication opportunities and barriers for the LEP population.
• Computer Skills- knowledge and navigation of the computer and laptop systems used including the EMR software, Email software, Internet, and Social Media.
• Interprets accurately, efficiently and effectively using various methods of interpreting i.e. Video Remote Interpreting- VRI, Over the Phone Interpreting- OPI and In Person Interpreting
• Assists in translating text from English to the target language; may translate patient education information as specifically requested.
• Provides vital document and marketing materials translation and maintains records of documents translated.
• Knowledge of and supports system and regulatory policies (TJC, Civil Rights), procedures, and programs particular to interpretive services and Limited English Proficient (LEP) individuals.
• Serves as a resource for Mercyhealth related to the services the department offers.
• Serves as a resource to address and resolve any interpreter services issues.
• Provides in-service education about interpreter services to other Mercyhealth providers.
• Supports cultural competence and special needs including LEP.
• Completes ongoing independent education of medical terminology, conditions, diagnosis, treatments, procedures, tests, etc. in English and the target language
• Supports budget effectiveness for LEP services.
• Serves as a Liaison to community agencies and businesses for interpretive services.

Culture of Excellence Behavior Expectations

To perform the job successfully, an individual should demonstrate the following behavior expectations:Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

Education and Experience

Graduate of High School or equivalentAssociate Degree preferredFluent in the relevant foreign languageTwo years healthcare experience preferredCurrent knowledge of medical terminology, procedures and health care conditions

Proof of qualification

We require candidates to provide proof of successful completion of a bilingual fluency assessment or any similar qualifying test as part of the application process. Based on the candidate’s previous job-related experience, we may offer to cover the cost of the required assessment if there is no proof offered at the time of application.

or

Certification and Licensure

Certification in one of the following:National Board of Certified Medical Interpreters -NBCMICertification for Health Care Interpreters -CCHINational Certification for Health Care Interpreters- CIHC

Skills and AbilitiesExcellent interpretive skills including medical interpretation.Excellent interpersonal/communication and conflict resolution skills.Excellent verbal and written communication skills.

Proficiency in Medical TerminologyAwareness and sensitivity to cultural differencesAttention to DetailProficiency in Document TranslationBilingual FluencyAbility to problem solve and work with minimal supervision.

Special Physical Demands

While performing the duties of this Job, the partner is regularly required to sit and talk or hear. The partner is frequently required to use hands and fingers to handle or feel. The partner is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision and ability to adjust focus.

Level of Supervision

Some independent judgment is required when addressing complaints and resolving problems; partner adherence to annual education requirements.

Supervises

N/A

Benefits

Mercyhealth offers a generous total rewards package to eligible employees including, but not limited to: 

· Comprehensive Benefits Package: Mercyhealth offers a retirement plan with competitive matching contribution, comprehensive medical, dental, and vision insurance options, life and disability coverage, access to flexible spending plans, and a variety of other discounted voluntary benefit options.

· Competitive Compensation: Mercyhealth offers market competitive rates of pay and participates in various shift differential and special pay incentive programs.

· Paid Time Off: Mercyhealth offers a generous paid time off plan, which increases with milestone anniversaries, to allow employees the opportunity for a great work-life balance.

· Career Advancement: Mercyhealth offers a number of educational assistance programs and career ladders to support employees in their educational journey and advancement within Mercyhealth.

· Employee Wellbeing: Mercyhealth has a focus on wellbeing for employees across the organization and offers a number of tools and resources, such as an employer-sponsored health risk assessment and a Wellbeing mobile application, to assist employees on their wellbeing journey.

· Additional Benefits: Mercyhealth employees have access to our internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to help with retirement planning.