Food Service Supervisor

Overview

Responsible for the daily operations of the food service department. Orders and maintain supplies. Assists in the training process of new employees. Supervises employees engaged in serving food in hospital, nursing home, or similar institutions, and in maintaining cleanliness of food service areas and equipment. Has the ability to work well in a fast paced environment. Performs other duties as assigned.

Responsibilities

Essential Duties and Responsibilities

• Trains workers in performance of duties.
• Maintains department to meet all health code standards
• Inspect food and food preparation to maintain quality standards and sanitation regulations.
• Investigate and resolves food quality and service complaints
• Conduct meetings with department personnel
• Supervises serving of meals.
• Inspects kitchen, dining areas, kitchen utensils, and equipment to ensure sanitary standards are met.
• Requisitions and inspects foodstuffs, supplies, and equipment to maintain stock levels and ensure standards of quality are met.
• Performs patient and cafeteria rounds to monitor services and feedback.
• Assists in developing, revising, and implementing policies and procedures
• Prepares work schedules and evaluates work performance of employees.
• Responsible for attendance and work performance disciplinary action
• Assigns and coordinates work of employees to promote efficiency of operations.
• Make necessary scheduled changes due to call in or when needed.
• Responsible for counting money and completing cash logs as needed, daily deposits, ordering change for outlets
• Completes performance evaluations
• Work with Human Resources and Food Service Manager to effectively interview, select and hire staff as needed to maintain budgeted FTE's and accomplish department service/business goals
• Adheres to department safety and sanitation regulations
• Use protective barriers (gloves, apron, and proper hair coverings)

Culture of Excellence Behavior Expectations

To perform the job successfully, an individual should demonstrate the following behavior expectations: Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals. Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions. Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals. Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

Education and Experience

High school diploma or equivalent preferredOne year experience in the Food Service industry at supervisory level preferred

Certification and Licensure

Obtain Illinois Food Handlers card within 90 days of employment Certified in food safety with the State of Wisconsin preferred

Skills and AbilitiesGood interpretive/ analytical skillsExcellent interpersonal / communication skillsAbility to handle multiple tasks at one timeLANGUAGE SKILLSAbility to read and comprehend simple instructions, short correspondence, and memos.Ability to write correspondence.Ability to effectively present information in one-to-one and small group situations to other employees of the organizationAbility to communicate with others in a positive mannerMATHEMATICAL SKILLSAbility to add, subtract, divide, and multiply all numbers.Ability to perform these operations using units of American money, weight measurement and volumeREASONING ABILITYAbility to apply common sense understanding to carry out instructions. Ability to deal with problems.COMPUTER SKILLSBasic computer knowledge needed Special Physical Demands

The Special Physical Demands are considered Essential Job Function of the position with or without accommodations. While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; talk, hear and taste or smell. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch or crawl. The employee must regularly lift and or move up to 15 pounds, frequently lift and or move up to 25 pounds. Occasionally lift and or move up to 50 pounds Good manual dexterity to operate kitchen equipment .Specific vision abilities required by this job include close vision,

Level of Supervision

Some independent judgment is required Assignments are normally received in the form of results expected and due dates.

Supervises

All food service personnel

Benefits

Mercyhealth offers a generous total rewards package to eligible employees including, but not limited to: 

· Comprehensive Benefits Package: Mercyhealth offers a retirement plan with competitive matching contribution, comprehensive medical, dental, and vision insurance options, life and disability coverage, access to flexible spending plans, and a variety of other discounted voluntary benefit options.

· Competitive Compensation: Mercyhealth offers market competitive rates of pay and participates in various shift differential and special pay incentive programs.

· Paid Time Off: Mercyhealth offers a generous paid time off plan, which increases with milestone anniversaries, to allow employees the opportunity for a great work-life balance.

· Career Advancement: Mercyhealth offers a number of educational assistance programs and career ladders to support employees in their educational journey and advancement within Mercyhealth.

· Employee Wellbeing: Mercyhealth has a focus on wellbeing for employees across the organization and offers a number of tools and resources, such as an employer-sponsored health risk assessment and a Wellbeing mobile application, to assist employees on their wellbeing journey.

· Additional Benefits: Mercyhealth employees have access to our internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to help with retirement planning.