What are the responsibilities and job description for the Clerk Scheduler - Patient Access - Full Time - Days position at MercyOne?
Position purpose:
The Clerk Scheduler is responsible for greeting and directing patients, answering the telephone, filing, ordering clinical tests, scheduling patient appointments, obtaining medical records, supporting patient care functions, and other clerical duties.
What you will do:
Demonstrates customer service to others as a number one priority and accomplishes this by integrating Service Excellence into all aspects of the work day, taking responsibility for service recovery and working for outcomes that delight the customer.
Provides a warm welcome to all patients and public entering the area and directs them to proper areas, anticipates their needs and as they leave.
Answers the telephone promptly using good telephone etiquette skills. Directs the call and relays messages appropriately.
Schedules and coordinates patient appointments efficiently, assessing for level of priority, which may be during peak workload times that require multi-tasking several requests at one time.
Initiates pre-service check on all treatment(s), test(s), and procedures ordered by provider(s) and/or nursing staff members.
Accesses the patient's medical records to provide necessary information for ancillary services.
Hours/Schedule:
Full Time - Day Shift - Typically 8:30 AM - 5:00 PM
Minimum Qualifications:
Education
High School diploma/GED required.
Unit clerk course is preferred.
Knowledge of medical terminology preferred.
Experience:
At least 6 months of employment in a medical office setting preferred.
Computer experience with Powerchart and Healthquest is preferred.
Mosaiq EMR experience preferred.
Special Skills and Competencies:
Must possess excellent verbal and written communication and organizational skills.
Sensitivity toward the needs of the cancer patients and their families.
Self-motivated, detail-oriented individual able to work with minimum supervision and possess the ability to work under pressure due to fluctuating workloads.
Ability to work as a team.
Must be able to multitask in an environment of continuous interruptions
Position Highlights and Benefits
Education Assistance offered
Effective Day 1 Benefit Package (Medical, Dental, Vision, and more) for positions 16 hours per week or greater
Competitive wages; including weekend and night differentials
Generous paid time off program
Retirement Savings program with employer match starting on Day 1
Ministry/Facility Information:
MercyOne North Iowa Medical Center provides expert health care to 15 counties.
MercyOne North Iowa Medical Center is a 342 bed, regional referral teaching hospital in Mason City, Iowa. MercyOne New Hampton Medical Center is an 11 bed, rural access hospital in New Hampton, Iowa. Our service area spans 15 counties across northern Iowa and southern Minnesota. We serve a population over 260,000.
With more than 3,000 colleagues and a medical staff of almost 500 physicians and allied health professionals, MercyOne North Iowa Medical Center is the largest employer in the region.
MercyOne Medical Group – North Iowa is part of Iowa’s largest multispecialty clinic systems. In north Iowa, our clinics are made up of more than 25 primary care, pediatric, internal medicine and specialty clinics.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
