Customer Service Specialist DME Full-time

Position Purpose:

Assists customers, referral sources and hospital departments in obtaining medical equipment for our patients. Responsible for fitting patients with products such as diabetic shoes, compression stockings, walkers, canes and nebulizers. Assists patients and referral sources through intake process and insurance verification. Ensures regulatory requirements are met. Applies suggestive selling principles when customers want to purchase cash sale items. Utilizes computer software to enter appropriate data as well as document patient education/safety when indicated. Effectively describes basic understanding of HME items sold by our company including set up, delivery, education/use and routine cleaning/maintenance. Communicates patients' needs to appropriate disciplines within the care team. Assesses patients for safety including environmental safety when making home deliveries while on call.

What you will Do:

Assists patients/customers in obtaining correct medical equipment to meet needs – assess for safe use.

Be able to demonstrate types of equipment and appropriate set up/use to customers who call or walk in to our showroom.

Fit patient with appropriate product based on physician orders and patient needs.

Encourage purchase of retail items to patients who might be looking for something extra.

Obtain insurance information – data entry into computer system. Verify benefits as needed.

Utilize HME computer system – enter appropriate data for purchase or rental based on item.

Document safety and use education.

Adheres to all safety, infection control and employee health policies and procedures.

Hours/Schedule:

Full Time, 40 hours per week

8:30 am to 5 pm

rotating weekend call schedule

Minimum Qualifications:

Valid IA driver’s license and an acceptable Motor Vehicle Report (MVR)

High language, high math, high reasoning ability.

• Personal computer, 10-key calculator, Microsoft Office, database software.
• Ability to work with diverse groups of people.

Position Highlights and Benefits

We care about your well-being, both physical and mental, which is why our benefit package includes:

• Wellness programs
• Education reimbursement
• Personalized health insurance plans including dental and vision
• Paid time off
• Long- and short-term leave
• Retirement planning
• Life insurance coverage

All benefits begin day 1 with no waiting period!

Ministry/Facility Information:

MercyOne Northeast Iowa provides expert health care to eight counties. MercyOne Northeast Iowa provides excellent, personalized care close to home to the communities in the Cedar Valley. With 491 licensed beds between the three medical centers, each providing 24-hour emergency lifesaving care, MercyOne is there for you in critical moments:

• MercyOne Waterloo Medical Center, an Area Level III Trauma Center and an accredited chest pain center
• MercyOne Cedar Falls Medical Center, Community Level IV Trauma Designation
• MercyOne Oelwein Medical Center, Community Level IV Trauma Designation

With more than 2,500 colleagues, MercyOne is one of the largest employers in Northeast Iowa.

MercyOne Medical Group – Northeast Iowa is made up of more than 30 primary care, pediatric, internal medicine and specialty clinics located throughout Black Hawk, Bremer, Buchanan, Benton, Butler, Fayette and Tama counties.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.