Delivery Service Technician - DME - Full Time

Position Purpose:

The Delivery Service Technician delivers and maintains home medical equipment in the North Iowa/Southern MN area.

What you will Do:

• Schedules deliveries with customers and makes phone calls prior to delivery.

• Prepares equipment/supplies for delivery to client by making sure it is complete and in safe and proper working order prior to leaving warehouse and home.

• Delivers equipment/supplies to client's place of residence and in-house, sets up equipment according to Mercy Home Care's policy, manufacturer's instructions, and provides exceptional service.

• Communicates to client pertinent Mercy Home Care services and billing information.

• Completes all documentation (such as sales orders, equipment checklist) and submits within 24 hours of delivery. Enters PHI data into the HME software, creates sales order, and documents patient notes.

• Instructs, observes and documents client/family return demonstrations on the correct and safe use of equipment.

• Maintains company vehicle to be clean and in good working order. Documents vehicle maintenance.

• Assists with inventory management, recording inventory levels, re-stocking, cleaning equipment, assisting with preventative maintenance and repair activities.

• Records lot numbers (when required) into computer system/spreadsheet for regulatory compliance. Enters preventative maintenance of serialized equipment into HME software system.

• Reports client non-compliance with prescribed equipment to manager for appropriate follow-up as well as any environmental concerns in the client's home.

Hours:

Full-time / 40 hours week / On Call rotation

Minimum Qualifications:

Education:

• High School diploma or GED required.

Experience:

• Previous home care and/or delivery experience, preferred.

• A minimum of one-year recent general work experience required.

• Completes Mandatory Reporting: Child and Dependent Adult Abuse requirement within 6 months of hire and renews this requirement every 5 years.

Special Skills and Competencies:

• Requires the willingness to work any assigned eight-hour schedule, overtime, and rotating on-call duty as scheduled.

• Ability to work with patients and families with diverse opinions, diverse religious and cultural ideals and values.

• Ability to work autonomously with minimal direction and be accountable for practice.

• Must be able to function professionally in a client's home where conditions may be less than desirable

• Current motor vehicle driving license, and ability to travel to client's residences required.

• Ability to work evenings, weekends, and take calls.

Position Highlights and Benefits:

• Education Assistance offered

• Effective Day 1 Benefit Package (Medical, Dental, Vision, and more) for positions 16 hours per week or greater

• Competitive wages; including weekend and night differentials

• Generous paid time off program

• Retirement Savings program with employer match starting on Day 1

Ministry/Facility Information:

MercyOne North Iowa Medical Center provides expert health care to 15 counties.

MercyOne North Iowa Medical Center is a 342 bed, regional referral teaching hospital in Mason City, Iowa. MercyOne New Hampton Medical Center is an 11 bed, rural access hospital in New Hampton, Iowa. Our service area spans 15 counties across northern Iowa and southern Minnesota. We serve a population over 260,000.

With more than 3,000 colleagues and a medical staff of almost 500 physicians and allied health professionals, MercyOne North Iowa Medical Center is the largest employer in the region.

MercyOne Medical Group – North Iowa is part of Iowa’s largest multispecialty clinic systems. In north Iowa, our clinics are made up of more than 25 primary care, pediatric, internal medicine and specialty clinics.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.