Patient Service Rep / Somali Interpreter

Employment Type

Full time

Shift

Day Shift

Description

Under direct supervision, performs computerized patient scheduling. Receives patients and visitors and answers the telephone. Completes the patient office visit, which includes receiving payment on patient accounts. Utilizes bilingual skills in more than 25% of patient care activities/encounters. Adheres to the principles of Service Excellence Guiding Behaviors and the philosophy and mission of Mercy in all aspects of job performance.

Schedule

• Day Shift -40 hours
  
  

Essential Functions

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Demonstrates the knowledge and skills necessary to provide service/care appropriate to the age of the patients served, in accordance with Mercy standards.
• Schedules patients and maintains daily appointment schedules following standard work instructions. Consults with provider(s) or designee when need arises.
• Checks in patients following Standard Work Instructions (SWI).
• Updates and verifies patient demographics, making appropriate changes as needed following SWI.
• Answers telephone calls and maintains proficiency receiving/relaying messages from external and internal customers. Utilizing interpretive skills, assists patients both in the clinic and on the phone.
• Assists patients, nurses, providers and office staff in providing patient care services as directed. As needed, provides thorough, accurate and ethical interpreter services for limited English-speaking patients. This is done by conveying the exact conversation between patient and staff as opposed to summarizing the information.
  
  

Minimum Qualifications

• High school diploma or equivalent GED required. Previous experience of one to two years in a medical office or health care facility preferred.
• Must have excellent interpersonal and communication skills to interact effectively with customers and all members of the health care team.
• Is able to perform a variety of duties characterized by frequent change. Must have a general working knowledge of computers and department specific software (i.e. Healthstream, internet, etc.)
• Must be comfortable operating in a collaborative, shared leadership environment.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Mercy and Trinity Health.
  
  

Position Highlights And Benefits

• The tri-state region, referred to as Western Iowa or Siouxland, is highlighted by safe and friendly communities, excellent schools and a mix of peaceful rural areas and vibrant city atmosphere where Iowa, Nebraska and South Dakota meet at the Missouri River.
• Situated in the heart of downtown Sioux City, MercyOne Siouxland Medical Center is also well positioned for urban living in any of the newly renovated apartments, downtown lofts, or townhome living options. The downtown also features a historic district with excellent restaurants and social spots, and you'll just be steps away from the beautifully renovated Warrior Hotel for dinner and the gorgeous Orpheum Theatre for entertainment.
  
  

We care about your well-being, both physical and mental, which is why our benefit package includes:

• Wellness programs
• Education reimbursement
• Personalized health insurance plans including dental and vision
• Paid time off
• Long- and short-term leave
• Retirement planning
• Life insurance coverage
  
  

Ministry/Facility Information

MercyOne Western Iowa serves the needs of individuals in a 33-county area including western Iowa, eastern Nebraska and southeastern South Dakota. MercyOne Siouxland Medical Center, a 238-bed regional facility, is home to the only Level II trauma center in the area – one of only four trauma care facilities in the state to receive verification from the American College of Surgeons – and MercyOne Air Med, a regional helicopter ambulance service. Along with owned and managed hospitals in Hawarden, Iowa, and a partnership with Dunes Surgical Hospital in South Dakota, the region also operates a primary care network, specialty care clinics and home health care, providing an entire continuum of preventative, primary, acute and tertiary health care services to provide personalized, compassionate care for the communities we serve and beyond.

MercyOne Siouxland Medical Center and all its affiliates are proud to be equal opportunity employers. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

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