What are the responsibilities and job description for the Receptionist position at MercyOne?
Under direct supervision, the Receptionist is responsible for performing a variety of administrative duties associated with the patient intake process and supporting the clinic’s routine operations.
Key Responsibilities:
Perform patient check-ins and complete necessary paperwork to ensure an efficient and compliant admitting process.
Answer phone calls and direct them appropriately.
Schedule appointments according to office guidelines.
Obtain accurate patient and insurance information, including collecting co-pays and deductibles.
Scan and upload patient access materials (e.g., IDs, referrals, insurance cards) into the electronic medical record.
Prepare patient charts with necessary information for appointments.
Handle patient check-out, including pricing services, collecting payments, and scheduling follow-up appointments.
Assist with record filing and retrieval in electronic medical records.
Confirm appointments for the following day and inform patients about required documentation and time-of-service payments.
Follow up with patients regarding missed appointments and send appropriate communications.
Perform other duties as assigned by management.
Minimum Qualifications:
Must be at least 16 years old.
Basic Life Support (BLS) certification required within three months of hire.
Proof of Mandatory Reporter abuse training specific to the population served, to be completed within three months of hire.
Skills & Abilities:
Language Ability: Ability to read, interpret, and communicate information effectively to managers, clients, customers, and the public.
Math Ability: Ability to perform basic math functions, such as addition, subtraction, multiplication, and division, and interpret data.
Reasoning Ability: Ability to solve practical problems and follow instructions with limited standardization.
Computer Skills: Proficiency with Microsoft Office Suite, internet navigation, database management, and basic graphic presentation.
Preferred Qualifications:
High school diploma or equivalent.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
