What are the responsibilities and job description for the Secretary/File Clerk - Radiology position at MercyOne?
POSITION PURPOSE:
Under general supervision, greets outpatients, schedules examinations, provides information regarding procedures, and transports patients. The age of the patients served range in age from infants to geriatrics.
SCOPE OF SERVICE:
Customers include patients, family/visitors, co-workers, volunteers, nurses, physicians, vendors, and regulatory commissioning agents.
ESSENTIAL FUNCTIONS:
Greets patients and gives them instructions regarding their exam and communicates with all medical staff regarding their patient’s reports and exams. The age of the patients served range from infants through geriatrics.
Verifies correct patient using two patient identifiers prior to transport.
Transports patients to and from Radiology utilizing proper lifting techniques and transfers device as needed pertinent to the patient population of infants to geriatrics.
Receives incoming telephone calls and routes to the appropriate individual.
Performs office procedures and duties within the Radiology Department by scheduling patients for examinations and processing patient orders.
Maintains an effective film tracking system.
Assists with radiographic and fluoroscopic examinations under the direct supervision of a registered technologist.
Maintains daily supplies in assigned work area and recommends reordering of items.
Demonstrates activities to impact change within the department and with other departments.
Promotes and establishes effective relationships within the department, with other departments, physicians, and with hospital guests and clients.
Takes an active role in enhancing abilities to carry out job functions through personal and professional/job-related growth and development.
Assists with routine care and maintenance of radiology equipment by ensuring that carts and wheelchairs are in good working order and ensuring that cylinders have an adequate amount of oxygen.
Always demonstrates a customer focused/professional behavior.
Assists the department as needed through the direction of the Director, Quality Control Coordinator, and/or self-empowerment.
SKILLS AND ABILITIES REQUIRED:
Possess strong interpersonal skills and demonstrates the ability to effectively work with staff, other hospital employees, and guests in a helpful, courteous manner.
Thorough understanding of departmental operations.
Average computer literacy and applications.
Minimum typing skills required.
Must be certified in basic life support.
Must have basic knowledge of radiation safety standards.
Must have the ability to follow directions and plan day-to-day activities.
Must access patient condition as it related to the scheduled radiology procedure.
PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS:
In an 8-hour day, employee must sit for 5 hours, and stand for 3 hours.
Employee may have some exposure to vapor, fumes, gases, and biological vectors.
Job requires occasional (6-10% of work time) bending, stooping, squatting, climbing, reaching, pushing, and pulling.
Frequently subjected to interruptions and changing work priorities.
Job requires employee to occasionally lift/carry approximately 35 lbs.
Must be able to see at a near visual acuity level.
Must be able to speak.
8. Must be able to hear speech.
MINIMUM QUALIFICATIONS
(EDUCATION, LICENSURE, CERTIFICATION, AND EXPERIENCE REQUIRED):
Education:
High school graduate or equivalent.
Experience:
Six months to 1-year experience required.
Prefer experience with a computer and printer.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
