What are the responsibilities and job description for the Customer Service and Quality Assurance Expert position at Meredith Lodging Companies?
About the Job
Meredith Lodging Companies is looking for a Senior Owner Relations Specialist to join our team. As an experienced professional in the hospitality industry, you will be responsible for managing and maintaining our portfolio of homes to industry-leading standards.
In this role, you will work closely with our housekeeping and maintenance teams to provide best-in-class care for our properties, ensuring that furniture, appliances, electronics, kitchen equipment, and personal property are kept in like-new condition.
Key responsibilities include daily owner communication, monitoring and responding to guest reviews, reviewing owner statements, and conducting quarterly quality assurance visits.
- You will also be responsible for creating, auditing, and processing work orders, sourcing and scheduling vendors, and performing VRBO/Airbnb monthly audits.
- Additionally, you will prepare daily, weekly, and monthly portfolio performance reports and ensure that filing is organized and electronically preserved.
About Our Company
Meredith Lodging Companies is an industry leader in vacation home rental management, offering an established collection of beautiful vacation homes in Oregon. We believe property management is best done locally, and our teams aim to continually raise the bar on excellent service to our Owners and Guests.
We offer a competitive salary, benefits package, and opportunities for growth and development. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
