What are the responsibilities and job description for the Owner Relations Specialist - Portfolio Management position at Meredith Lodging Companies?
About the Role
We are seeking a highly skilled Owner Relations Specialist to join our team at Meredith Lodging Companies. In this role, you will be responsible for ensuring that our portfolio of homes is managed and maintained to industry-leading standards.
You will work closely with our housekeeping and maintenance teams to provide best-in-class care for our properties. This includes ensuring that furniture, appliances, electronics, kitchen equipment, and personal property are kept in like-new condition.
As an Owner Relations Specialist, you will be expected to care for the homes as if they were your own, ensuring that your team operates effectively and efficiently. This is a customer service position, and you will be expected to always provide excellent service and attention to the homeowners, addressing their needs and requests promptly.
- Responsibilities include daily owner communication, monitoring and responding to guest reviews, reviewing owner statements, and conducting quarterly quality assurance visits.
- You will also be responsible for creating, auditing, and processing work orders, sourcing and scheduling vendors, and performing VRBO/Airbnb monthly audits.
- Additionally, you will prepare daily, weekly, and monthly portfolio performance reports and ensure that filing is organized and electronically preserved.
About You
To be successful in this role, you will need to possess excellent communication and organizational skills, as well as the ability to work autonomously and take initiative.
You should have 3-5 years' experience in hospitality or a related field, with a high school diploma or equivalent degree and proficiency in Microsoft Office programs, including Word, Excel, and Outlook.
