What are the responsibilities and job description for the Desktop Support Specialist - Cambridge, MA position at Merge IT LLC?
Our enterprise-level client in Cambridge, MA, has an immediate need for a Desktop Support Specialist.
Please see below for full details-
Job Notes :
6 month contract / extension possible with good performance.
Onsite in Cambridge, MA
Drug & Background required
Vaccination required
Main Responsibilities :
- Provides complex technical support, planning, and coordination for End User touch points of the distributed computer environment, including desktop, software, and hardware installation, support and distribution, and remote access technologies.
- Performs analysis, diagnosis, installation, and resolution of complex desktop computer, operating system, application software and hardware technologies, and associated problems.
- Performs analysis, diagnosis, installation, and resolution of remote access technologies and associated problems.
- Performs analysis, diagnosis, coordination, and planning of horizontal network cable management processes including installation, moves, adds, changes, and repairs.
- Provides complex technical input to the Desktop Services team and assumes a supporting role in selecting and utilizing appropriate tools and techniques for timely service delivery.
- Works independently with little to no direct supervision in analysis, design, and implementation of desktop solutions to fulfill business unit requirements.
- Acts as a technical liaison with user groups and other IT partners for systems support and implementation. Provides an effective interface among users, vendors, IT partners, and consultants in evaluating technical issues and products.
- Responsible for partnering with the business units supported to understand the business impact of support issues.
- Responsible for project analysis, design, coordination, and planning for all technical components of desktop related projects.
- Coordinates schedules and technical work order instructions to contracted labor for installations, moves, adds, and changes within the desktop computing environment.
- Demonstrates creativity and initiative in problem solving.
- Technical documentation of hardware / software additions or changes.
- Updates inventory additions and changes to the inventory database.
- Updates and closes trouble tickets and service requests.
SKILLS NEEDED
Why Choose Merge IT?
We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka 'Big Name' - think big banks, big pharma, etc.).
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Merge IT is an equal opportunity employer - nothing in the job posting guarantees employment. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
