What are the responsibilities and job description for the IT Support Engineer - Cambridge, MA position at Merge IT LLC?
Our enterprise-level client is seeking to add an IT Support Engineer to work onsite in Cambridge, MA. Please see below for full details :
Job Notes :
6 month contact / extensions and perm conversion possible with good performance.
Onsite in Cambridge, MA
Drug & Background required.
Pay rate = $33-35 w2 per hour depending on experience
Main Responsibilities :
- Reports directly to the Local account Team Manager
- Primary Manager for Local Site Queues
- Primary Host / Facilitator of the Site Daily Queue Strategy Meetings
- Primary or Backup for Client Orientation & Training Sessions
- Primary or Backup for Engineer Training
- Oversight and Primary Management for the Tech-in-Residence and MyIT Minute (Tech Bar)
- Oversight and Primary Management for Conference Room Support - Schedule and
Maintenance Plan
on schedule
clarifying and investigating incidents
documentation or implementation
service to customers
The Ideal Candidate :
assignments.
IT industry standards as appropriate to the role
and customer facing.
As a Senior Customer Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers.
What you'll be doing :
Requirements :
Why Choose Merge IT?
We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka 'Big Name' - think big banks, big pharma, etc.).
We would love to connect with you! Follow us on social media and be the first to know about open positions, career advice, and insider tips and tricks. Find us by searching @MergeITLLC on Instagram, Facebook, or Twitter or paste this link into your browser :
Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in this job posting guarantees employment.
Salary : $33 - $35
