What are the responsibilities and job description for the Desktop Support Technician - L1 position at Merge IT?
Job Description
Job Description
Job Title : L1 Desktop Support
Job Location : 52 Broadway 11th Floor New York, NY 10004
Pay :
Duration : 6 month contract-to-hire
Primary Responsibilities :
- Provide excellent customer service to all clients & staff
- Skilled in desktop support handling in Windows and MAC environments.
Microsoft SCCM Knowledge. i.e. Manage Patching in SCCM for Desktops, troubleshoot problematic machines. Reinstall SCCM agent and redeploy packages with Admin support.
Configuring and troubleshooting Office365 suite, Adobe, Zoom and applications part of our standard image.
Update incidents using clear, concise language for both internal and staff facing verbiage in a timely manner.
Desired Skills :
Minimal Education :
About Our Company :
We may be an IT Staffing firm, but when you work for us, you are family. Our primary objective is in placing the right consultant with the right client to accelerate their career by dedicating a Resource Manager to coach, promote, advocate, and place you with some of the top companies in the world. We offer short / long term contracts, direct hire placements, competitive compensation, benefits and more. Come join our family and your dream job!
Merge IT is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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