IT Support Analyst - Burbank, CA

Job Description

Job Description

Our enterprise-level client in Burbank, CA, has an immediate need to add twenty (20) IT Support Analysts to the team for a major project. Please see below for full details

Job Notes :

3-6 month contract / extendable and perm possible with good performance.

Onsite in Burbank, CA.

Drug & Background required.

Pay Rate = $30-32 w2 per hour

Duties :

Demonstrate basic knowledge across operating systems, applications, and technologies

Be able to work autonomously

Understand the responsibility of your employer, while working under the direct operational direction of the client

Advanced troubleshooting skills

Excellent communication skills (written and verbal)

Provides ongoing support of the standard hardware / software needs of the team

Work requires the exercise of discretion and independent judgement to investigate and resolve problems or situations.

Applies knowledge of processes and resources required to perform analytical and technical tasks on Apple platforms.

Service delivery tool experience (ServiceNow experience a plus)

Ticket management. Accept, manage, update, and close out tickets within guidelines

Driving to various locations (mileage expenses are reimbursable)

Install and update operating systems and applications as required

Assist level 1 and level 2 engineers troubleshooting issues

Provide support functions for assigned projects requiring the level 2 / 3 engineer expertise

Restoration of files and operating systems

Be flexible, work as a team, be ready to work on all onsite services and projects

Required Qualifications :

Ability to complete tasks within agreed upon Service Level Agreement or Key Measure requirements.

5 years' experience providing onsite support in an enterprise environment

Understand and familiarity with SCCM software distribution platform as it pertains to policy, software, and patch distribution methodologies in an enterprise environment

Extensive experience with Microsoft 365 product family

Excellent communication (verbal and oral) skills to interact with the team at all levels

Ability to self-motivate and possess a strong desire to learn new technologies and share knowledge

Associate or bachelor's degree desired

Desired Qualifications :

Working knowledge of Active Directory and secure LDAP

Working knowledge of MS ADFS

• Working knowledge of Public Key Infrastructure (PKI)

Very strong working knowledge of Windows 10 and higher

Very strong working knowledge of MAC's (including JAMF)

Experience with VPN / Wi-Fi / IP / DNS, networking, and other enterprise network technologies

Working knowledge of CrowdStrike security platforms

Experience with BitLocker disk encryption

Tech Certifications (A , Hardware, Microsoft certifications a plus)

Why Choose Merge IT?

We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka ‘Big Name’ - think big banks, big pharma, etc.).

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Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in this job posting guarantees employment.

Salary : $30 - $32