What are the responsibilities and job description for the IT Support Assistant - Ashburn, VA position at Merge IT?
Our enterprise-level client in Ashburn, VA, has an immediate need to add an IT Support Assistant to the team. Please see below for full details--
Job Notes
Main Responsibilities
We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka ‘Big Name’ - think big banks, big pharma, etc.).
We would love to connect with you! Follow us on social media and be the first to know about open positions, career advice, and insider tips and tricks. Find us by searching @MergeITLLC on Instagram, Facebook, or Twitter or paste this link into your browser: (url removed)
Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in this job posting guarantees employment.
Job Notes
- 11-month contract / ends December 31, 2025.
- Onsite in Elk Grove, IL. Please note you’ll support multiple secondary corporate offices in Elk Grove.
- Drug & Background required.
- Hours: 8am - 5pm (Mon - Fri)
Main Responsibilities
- Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.
- Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
- Document and reports on work completed to ensure compliance with Company and Customer Procedures.
- Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.
- Provide customer service to internal and external customers to ensure consistent experience.
- Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
- Able to follow instructions and procedures
- CompTIA A certification preferred.
- Proven experience in IT Desktop Service environment.
- Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role
- Demonstrates an organized approach to work.
- Demonstrates customer service abilities
- Routine administrative skills
- Good interpersonal skills, basic literacy and numeracy skills
- Demonstrates awareness of health and safety at work.
We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka ‘Big Name’ - think big banks, big pharma, etc.).
We would love to connect with you! Follow us on social media and be the first to know about open positions, career advice, and insider tips and tricks. Find us by searching @MergeITLLC on Instagram, Facebook, or Twitter or paste this link into your browser: (url removed)
Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in this job posting guarantees employment.
Salary : $20 - $22
