What are the responsibilities and job description for the IT Support Engineer - Seattle, WA position at Merge IT?
Job Description
Job Description
Our enterprise-level client in Seattle, WA, has an immediate need to add an IT Support Engineer to the team for a major project. Please see below for full details
Job Notes :
3-6 month contract / extendable and perm possible with good performance.
Onsite in Seattle, WA.
Drug & Background required.
Pay Rate = $30-32 w2 per hour
Responsibilities :
- Daily installations for all hardware that is being refreshed, reimaged or memory installed.
- Service Level desktop incident resolution for team members.
- Imaging and staging hardware
- Wiping devices that are returned from the field for return to inventory.
- Install and configure software requested by client (MS Office 365, Adobe Creative Suite, VPN software, etc.)
- Ticket management – time manage all service level tickets that are assigned to individuals. Update and close tickets. Requires ability to remote into PC's to download software and troubleshoot
- Post Validation Support – Support the appointments that members request for remote support after they receive their new hardware. Calls can include any type of help that the member may need from configuring their device, installing software, adding network drives to needing a device reimaged or replaced.
- Lift, carry and transport computer equipment.
Skills :
Why Choose Merge IT?
We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka ‘Big Name’ - think big banks, big pharma, etc.).
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Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in this job posting guarantees employment.
Salary : $30 - $32
